Software Alternatives, Accelerators & Startups

Prefme VS Zendesk

Compare Prefme VS Zendesk and see what are their differences

Prefme logo Prefme

Prefme is the world’s most innovative contactless hospitality app that connects guests to luxury hotels and resorts to deliver a fully safe, contactless, seamless and hyper-personalised hotel experience from pre check-in to post checkout.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Prefme Landing page
    Landing page //
    2022-12-22

An innovative contactless hospitality solution, Prefme allows guests to specify their detailed travel preferences and access personalized services. It helps hotels to enable contactless and safe guest experiences, simplify operations, increase revenues and reduce costs.

The Prefme technology enables hotels to deliver hyper-personalized experiences to their guests as travellers around the world can share their in-depth Eat & Stay preferences on the Prefme app even before they arrive.

The Prefme platform ensures fully contactless hotel operations for the full cycle of the guest journey, from pre check-in to post checkout. No longer guests are required to download multiple hotel apps. Just the Prefme app simplifies travel across the globe and makes it easy to organize stays at any Partner hotel.

Key Features –

• Stay preferences to personalize in-room amenities and ambience

• Eat preferences to customize meals consumed in the hotel

• Multilingual Chat to connect with hotel staff anytime, anywhere

• Easy contactless pre check-in and checkout to avoid reception queues

• Pre-booking of Partner hotel services for a relaxed experience

• Hygienic in-room dining via digital menu and in-app ordering

• Food QR Scanning to avoid allergies and view ingredients list

• Loyalty Cards wallet to save cards and redeem offers on-the-go

  • Zendesk Landing page
    Landing page //
    2024-05-06

Prefme

Website
prefme.com
Pricing URL
-
Platforms
iOS Android Browser Google Chrome Mac OSX Firefox Safari iPhone Chrome OS Web
Release Date
2020 March

Prefme features and specs

  • Easy to Set-up and use: Yes
  • Free Trial: Yes
  • Clean UI: Yes
  • Analytics and Reporting: Yes
  • Mobile prioritized UI: Yes
  • Integrations: Yes

Zendesk features and specs

No features have been listed yet.

Prefme videos

Prefme - The future of Hospitality

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Prefme and Zendesk)
Guest Experience
100 100%
0% 0
Customer Support
0 0%
100% 100
Guest Engagement
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Prefme and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Prefme and Zendesk

Prefme Reviews

We have no reviews of Prefme yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Prefme mentions (0)

We have not tracked any mentions of Prefme yet. Tracking of Prefme recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Prefme and Zendesk, you can also consider the following products

RoomAssistant - RoomAssistant is a mobile application for hotel guests that allows them to have all hotel services in their smartphone or tablet.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Repup - Single Dashboard to manage all online reviews and auto-respond using ChatGPT 4.0

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ALICE Guest - ALICE is a hotel operations platform that improves staff communication, task management, and guest satisfaction.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!