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Pipedrive VS Elily

Compare Pipedrive VS Elily and see what are their differences

Pipedrive

Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Rating
5.0 · 3 reviews
Pricing
Paid Free trial $14 / Monthly (Essential package)
Alternatives Is it good?
Elily

Elily — free AI receptionist for WhatsApp that books appointments into Google Calendar.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
Sugarbug
Connect your tools into a living knowledge graph. Sugarbug captures every signal to deliver compounding insights and unified context. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Pipedrive seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
CRM popularity
100% vs 0%
alternatives listed
240+ vs 30

Base details

Website, pricing, platforms and company facts side by side.

Pipedrive
Elily
Website pipedrive.com srileo.com
Pricing
Paid Free trial $14 / Monthly (Essential package) Official pricing
Freemium Free trial Official pricing
Platforms
Android iOS Browser Web +1
—
Company Startup from the United States · 500 - 999 employees · 2011 Startup from India · 1 - 9 employees · 2026
Listed in
Sales Workflow Sales Sales Automation CRM +1
Appointments and Scheduling Appointment Scheduling Appointment Booking Online Bookings Chatbots AI Chatbots Customer Support Customer Support AI AI +6

About Pipedrive and Elily

In their own words, as submitted to SaaSHub.

Pipedrive
Elily

Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business. Sign up for a 14-day free trial.

Read more about Pipedrive

Elily is a free AI receptionist for WhatsApp that answers client questions 24/7 and books appointments straight into your Google Calendar. It runs on your business's own number through the official WhatsApp Business Platform, checks live availability before offering a slot, and hands the...

Read more about Elily

Features and specs

What each product offers, as listed by its team.

Pipedrive 5 features
Elily 8 features
  • User-Friendly Interface
    Pipedrive is known for its intuitive and easy-to-navigate interface, making it accessible for users without extensive technical skills.
  • Pipeline Management
    It offers robust pipeline management features that help users visualize their sales processes and track deal progress effortlessly.
  • Customization Options
    Pipedrive allows for extensive customization, enabling users to tailor the CRM to their specific needs, including custom fields and workflow automations.
  • Integration Capabilities
    It integrates with numerous third-party applications like Gmail, Outlook, and Zapier, enhancing its functionality and allowing for seamless data flow.
  • Mobile App
    Pipedrive provides a well-designed mobile app that allows users to manage their sales activities on the go, ensuring productivity from anywhere.

Possible disadvantages

  • Limited Advanced Features
    Compared to some other CRM systems, Pipedrive may lack certain advanced features such as in-depth reporting and analytics.
  • Costs for Additional Features
    While Pipedrive offers a basic suite of tools at a reasonable price, accessing advanced features may require purchasing higher-tier plans, which can add up.
  • Learning Curve for Customization
    Even though the interface is user-friendly, the extensive customization options can lead to a steep learning curve for new users.
  • Email Limitations
    The built-in email client has limitations in terms of email tracking and automation compared to specialized email marketing tools.
  • Limited Customer Support Hours
    Customer support availability is limited to specific hours, which might not be convenient for users in different time zones.
  • Free plan
    150 AI replies a month, no booking cap, no expiry, and no card required to start.
  • Google Calendar booking
    Books natively into Google Calendar, checking live availability before a slot is ever offered.
  • Your own WhatsApp number
    Runs on your business's own number through the official WhatsApp Business Platform. Your number, your Meta account, your data.
  • Booking rules
    Per-service durations, processing and finishing time, per-person availability, buffers, breaks, split shifts and notice periods. No double bookings.
  • Human handover
    Stops and hands the conversation to a human with a one-line summary whenever it should not answer.
  • Languages
    Replies in your client's language. Bookings and owner controls stay in English.
  • Reminders and no-show follow-ups
    On the Pro plan, with Meta's message fees passed through at zero markup.
  • Approval controls
    Require approval for selected answer categories before a reply goes out.

Analysis

An editorial look at what each product does well and who it suits.

Pipedrive
Elily

Overall verdict

  • Overall, Pipedrive is a well-regarded CRM solution especially praised for its ease of use and effectiveness in helping small to medium-sized businesses streamline their sales process.

Why this product is good

  • Pipedrive is often regarded as a good CRM tool because it provides a simple, user-friendly interface that helps sales teams manage leads, track communications, automate repetitive tasks, and analyze data to improve sales processes. It integrates well with other tools and offers customization options to fit various business needs.

Recommended for

    Pipedrive is recommended for small to medium-sized businesses (SMBs) and sales teams seeking a straightforward, affordable, and efficient tool to manage and improve their sales operations. Particularly, it suits teams that prioritize visual sales pipelines and require an easy learning curve.

No analysis of Elily yet.

Videos

Walkthroughs and reviews on video.

Pipedrive 13 videos + Add
Elily 0 videos + Add

Pipedrive Review - Sales CRM Tool

More videos

  • - Pipedrive Review: the Good the Bad and the Ugly
  • - What's new in 2019 - Pipedrive
  • - What is CRM? (Customer Relationship Management)
  • - Pipedrive CRM Review 2021
  • - Pipedrive is the Best CRM for More Sales
  • - Pipedrive CRM Review: Key Features, Pros And Cons, And Alternative Products
  • - Pipedrive Review, Pricing and Features

No Elily videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Pipedrive
Elily
100% 100%
CRM
0% 0%
0% 0%
Appointments and Scheduling
100% 100%
100% 100%
Sales
0% 0%
0% 0%
AI Chatbots
100% 100%

Questions & Answers

As answered by people managing Pipedrive and Elily.

What makes your product unique?

Elily's answer:

Elily is free on WhatsApp for a structural reason, not as a promotion. Voice receptionists pay per minute for every call, so their free tiers have to be trials or a small pool of minutes. Under Meta's current published rules, replies inside the 24-hour customer service window a client opens are not charged per message, and most booking conversations finish inside it. That makes a permanent free tier possible: 150 AI replies a month, no booking cap, no expiry, no card. Elily also runs on your business's own number through the official WhatsApp Business Platform, so the number, the Meta account and the data stay yours.

Why should a person choose your product over its competitors?

Elily's answer:

Because Elily does one job: filling an appointment diary over WhatsApp. The booking rules are the hard part — per-service durations, processing and finishing time, per-person availability, buffers, breaks, split shifts and notice periods — and Elily handles them natively rather than through a flow you build and maintain. It books straight into Google Calendar, checking live availability before offering a slot, and hands the conversation to a human with a one-line summary when it shouldn't answer.

If you need a shared team inbox across six channels, broadcasts and campaigns, a platform is the better tool and we'd say so. Elily is for the business whose revenue is a calendar.

What's the story behind your product?

Elily's answer:

Srileo Technologies builds practical products with a direct impact on people, saving time, improving access, and raising the standard of everyday work. Elily, our AI receptionist for local businesses, is the first expression of that purpose. Local appointment businesses lose bookings for a mundane reason: the phone rings while both hands are busy, and most callers never try twice.

Which are the primary technologies used for building your product?

Elily's answer:

The official WhatsApp Business Platform and the Google Calendar API.

How would you describe the primary audience of your product?

Elily's answer:

Appointment-based local businesses: hair and beauty salons, barbershops, nail and lash studios, spas and massage, medspa and aesthetics, tattoo and piercing studios, fitness and yoga studios, wellness studios and clinics. Typically one calendar or a small team, where whoever would answer the phone is already with a client.

User comments

Share your experience with using Pipedrive and Elily. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Pipedrive 5.0 · 3 reviews
Elily no reviews yet

View more

We have no reviews of Elily yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Pipedrive 2 mentions
Elily 0 mentions
  • Why doesn't Microsoft have a better CRM product...?
    I feel like Microsoft could offer a more robust CRM than what's present with 'Contacts' under Outlook, and pretty easily. Something like Pipedrive... I mean it could syncronize all the datapoints that local Microsoft programs already... Source: almost 4 years ago
  • Building Reach in Public
    Pipedrive → our CRM for tracking leads, tasks, conversations, and deals. We chose Pipedrive because it does a good job of providing an intuitive and relatively simple CRM while still having enough features to track our sales... Source: over 4 years ago

Tracking Elily since Aug 2026.

Alternatives to Pipedrive and Elily

When comparing Pipedrive and Elily, you can also consider the following products.

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