Peerlist VS Freshdesk

Peerlist Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Peerlist mentions (13)

• Feedback needed. What do you think about Peerlist?

  Since this is a developer community, would appreciate some feedback about the product. It's available on peerlist.io. Source: 10 months ago

• Portfolio Re-Imagined

  These days I’m reading the book Sapiens by Yuval Noah Harari where I came across a very interesting concept of how people and communities work. They are formed because peoples with the same mindset, goals, and Notions come together for a purpose of sharing experiences, knowledge and all good/bad things happening in their lives. It is rooted in common myths that exist in people's collective imaginations. But one... - Source: dev.to / over 1 year ago

• Some Old School Resume Makers With A New Addition

  Here are a few resume makers I consider good enough to go through. But hang on, that's not it. What if you get one tool that solves your multiple problems? Keep reading to find out what I am talking about. - Source: dev.to / over 1 year ago

• How to get prepared for layoffs?

  The best possible thing you can do for yourself is to be updated with the latest technology. Having something going on the side can boost your career and resume. Keep track of your projects where you performed well. - Source: dev.to / over 1 year ago

• What after the internships?

  Update your profile and add the skills you have learned. Alter your profile according to the roles you are applying to. Showcasing your work will make your profile stand out. - Source: dev.to / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago