Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Polywork Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Polywork mentions (5)

• Need help trying to achieve this vertical timeline component

  Recently, I have stumbled upon this page. It's Polywork's highlights page where career highlights are displayed in a timeline-style collection. Source: 12 months ago

• I have created a product with my vision but my confidence has taken a dive so steep I am not sure what to do

  I am kind of in the same boat, would definitely like to learn more about your product. If you want to get your product reviewed - find people here on reddit, product hunt and polywork.com, talk to few people to understand what they think and especially what they ask questions about. Source: over 1 year ago

• Why do you need LinkedIn? (non-recruiters)

  There's Polywork (https://polywork.com) that tries to replace linkedin. Gotta wait to see if it works out. - Source: Hacker News / almost 2 years ago

• Show HN: Story of Creating a LinkedIn Alternative

  How is this different from Polywork (https://polywork.com)? I feel like if this is for intros/hiring a simple community would've worked better. - Source: Hacker News / about 2 years ago

• Share SaaS landing pages you loved recently for inspiration

  Https://polywork.com ... Not quite SaaS but visually amazing. Source: over 2 years ago