Pantheon Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Pantheon mentions (19)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Pantheon.io — Drupal and WordPress hosting, automated DevOps, and scalable infrastructure. Free for developers and agencies. No custom domain. - Source: dev.to / 4 months ago

• Simple auth + consumers

  Creating an account at pantheon.io (its free) and setting up a base install of a drupal 10 site there, learning how you can use their git repo to work with your code base, and hosting the site there. (sandbox environments are free). Source: 12 months ago

• What are web developers and agencies using to build their clients sites?

  I run a majority of my client work on pantheon.io - you can read a case study of a high traffic site I launched there, 9 years ago, that handled a homepage link from nytimes.com with zero problems https://pantheon.io/blog/tavern-green-gets-details-right-pro-website-alphex-pantheon. Source: about 1 year ago

• Best CMS, Plug-ins, etc for directory site with saved user favorites

  Regardless of which way you go,yYou can give it all a try for free by creating an account on Pantheon, which will let you spin up a free Drupal sandbox site, as well as a free WordPress sandbox site. Source: over 1 year ago

• need ongoing access to revisions from old drupal 7 site

  I had to do this for a job a few years ago. I created a sandbox version of the site on pantheon.io and removed all editing permissions. On additional discovery that they only needed the static content, I created a static site using SiteSucker (mac app store). They were able to put this folder on their local machine to access anytime. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago