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Page Flows VS Zendesk

Compare Page Flows VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Page Flows logo Page Flows

User flow design inspiration for mobile & desktop

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Page Flows Landing page
    Landing page //
    2019-10-24
  • Zendesk Landing page
    Landing page //
    2024-05-06

Page Flows features and specs

  • Comprehensive Collection
    Page Flows offers a vast library of user flow and design pattern examples from many popular apps and websites, which can be highly valuable for inspiration and learning.
  • High-Quality Content
    The examples are curated and high quality, showcasing best practices in UX and UI design, which can be useful for both beginners and experienced designers.
  • User Experience Focused
    The platform primarily focuses on user flow and UX patterns, providing insights into how to improve usability and user satisfaction.
  • Time-Saver
    By providing a centralized repository of design patterns and flows, it saves time for designers and developers who might otherwise spend hours searching for examples.
  • Updated Regularly
    Page Flows is updated regularly with new content, ensuring users have access to the latest design trends and practices.

Possible disadvantages of Page Flows

  • Paid Subscription
    Accessing the full range of resources and content on Page Flows requires a paid subscription, which might not be affordable for everyone.
  • Niche Focus
    The platform is highly specialized in user flows and design patterns, which might not be useful for everyone, particularly those looking for broader design or development resources.
  • Potential Over-Reliance
    There is a risk that designers might rely too heavily on existing patterns from Page Flows, potentially stifling creativity or leading to a lack of originality in their designs.
  • Learning Curve
    New users might experience a slight learning curve in navigating the platform and making the best use of its resources.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Page Flows

Overall verdict

  • Yes, Page Flows is considered a valuable resource.

Why this product is good

  • Page Flows provides a comprehensive collection of user flow examples from popular web and mobile apps, making it an excellent tool for designers and developers seeking inspiration. It helps users understand how different platforms solve design challenges and improve user experience. Additionally, its curated examples and case studies offer insights into best practices and current design trends.

Recommended for

    Page Flows is highly recommended for UX/UI designers, product managers, developers, and anyone involved in app design and improvement. It's especially beneficial for those looking to gather ideas for their own projects or wanting to stay updated with modern design approaches.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Page Flows videos

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Page Flows and Zendesk)

Page Flows

Zendesk

Design Tools
100 100%
Design Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Design Inspiration
100 100%
Design Inspiration
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Page Flows and Zendesk

Page Flows Reviews

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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Page Flows might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Page Flows mentions (10)

  • Stuck Finding Inspiration? Try These Websites
    Page Flows: This is more of a UX website, but it helps you understand UX better which also helps you understand conversion principles better. Def. Check it’s case studies for yourself. Source: almost 2 years ago
  • Product onboarding - what actually works?
    My favorite place to audit onboarding flows is pageflows. Source: almost 2 years ago
  • UI Design Roadmap 2023
    Step 2: Understand UI design. Https://www.interaction-design.org/literature/topics/ui-design Https://uxplanet.org/what-is-ui-vs-ux-design-and-the-difference-d9113f6612de Visual Understanding Https://mobbin.com/browse/android/apps Https://pageflows.com/ Https://godly.website/ Https://nicelydone.club/. - Source: dev.to / over 2 years ago
  • Breaking Into Legal Tech
    Startup Stash • Tools and resources for entrepreneurs Integrations Directory • Directory of integrations for your no-code product. One Page Love • Find inspiration from one-page websites Do Things That Don’t Scale • Collection of unscalable startup hacks NoCodeList • Software for your projects Page Flows • User design flow inspiration Stackshare • Find software for your projects and business Side Hustle... Source: over 2 years ago
  • Where do you find your inspiration for design? Let's share!
    Page flows is pretty useful. Seeing how other tools solved for similar workflows can definitely spark ideas. Source: over 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Page Flows and Zendesk, you can also consider the following products

Mobbin - Latest mobile design patterns & elements library

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Muz.li - Global directory of product designers

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UI Movement - The best UI design inspiration, daily

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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