Packer Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Packer mentions (9)

• Failed to connect to the host via SSH on Ubuntu 22.04

  If you have just upgraded to Ubuntu 22.04, and you suddenly experience either errors when trying to ssh into hosts, or when running ansible or again when running the ansible provisioner building a packer image, this is probably going to be useful for you. - Source: dev.to / over 1 year ago

• Create a minimalist OS using Docker Containers and Hashicorp Packer

  I am already using Hashicorp Packer at work and for personal projects and I wanted to test This idea out by wrapping it a single Packer Template file. This reduces the level of maintaining a lot of small scripts, Dockerfiles and configurations and the user can simply trigger a couple of Commands to get a minimalist OS at the end of the process. - Source: dev.to / over 1 year ago

• After self-hosting my email for twenty-three years I have thrown in the towel. The oligopoly has won.

  And while it is a slight increase in complexity, it can be an overall net gain in functionality, configurability and reliability. Much like Packer is far more reliable and practical than manually making VM images sitting in front of a terminal, even though making the initial configuration takes some time. Source: over 1 year ago

• Customized Ubuntu Images using Packer + QEMU + Cloud-Init & UEFI bootloading

  Hashicorp Packer provides a nice wrapper / abstraction over the QEMU in order to boot the image and use it to set it up on first-boot. Instead of writing really long commands in order to boot up the image using QEMU, Packer provided a nice Configuration Template in a more Readable fashion. - Source: dev.to / almost 2 years ago

• The journey of sharing a wired USB printer over the network

  Packer seemed like the perfect tool for the job. I have never used it before and wanted to get familiar with the tool. It doesn't come with ARM support out of the box, but there are two community projects to fill that niche. - Source: dev.to / about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago