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Oracle UPK (User Productivity Kit) VS Zendesk

Compare Oracle UPK (User Productivity Kit) VS Zendesk and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Oracle UPK (User Productivity Kit) logo Oracle UPK (User Productivity Kit)

Leading the cloud. We help people see data in new ways, discover insights, unlock endless possibilities.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Zendesk Landing page
    Landing page //
    2024-05-06

Oracle UPK (User Productivity Kit) features and specs

  • Comprehensive Training Content
    Oracle UPK provides a wide range of tools to create detailed, interactive training modules, making it ideal for educating users on various software applications.
  • Multi-Output Capability
    The tool can output content in multiple formats, including HTML, PDF, and SCORM, supporting diverse training platforms and learner needs.
  • Ease of Use
    UPK is designed to be user-friendly, allowing content creators with limited technical expertise to produce high-quality training materials.
  • Integration with Oracle Products
    It integrates seamlessly with Oracle applications, making it easier to develop training content for Oracle's software suite.
  • Content Customization
    Allows for extensive customization of training content to match specific organizational needs and branding.

Possible disadvantages of Oracle UPK (User Productivity Kit)

  • Steep Licensing Costs
    Oracle UPK can be expensive, with high licensing fees that may not be affordable for smaller organizations.
  • Limited to Oracle Ecosystem
    While it integrates well with Oracle products, its effectiveness diminishes when used with non-Oracle applications.
  • Outdated User Interface
    The user interface is often seen as dated compared to modern software tools, which can impact user experience and productivity.
  • High Maintenance Overhead
    Keeping UPK content up to date with software changes requires significant ongoing maintenance efforts and resources.
  • End of Life Notification
    Oracle has announced that UPK will be officially discontinued, which may deter new users and push existing customers to seek alternatives.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Oracle UPK (User Productivity Kit) videos

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Oracle UPK (User Productivity Kit) and Zendesk)

Oracle UPK (User Productivity Kit)

Zendesk

User Onboarding And Engagement
100 100%
User Onboarding And Engagement
0% 0
Customer Support
0 0%
Customer Support
100% 100
Screenshot Annotation
100 100%
Screenshot Annotation
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Oracle UPK (User Productivity Kit) and Zendesk

Oracle UPK (User Productivity Kit) Reviews

We have no reviews of Oracle UPK (User Productivity Kit) yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Oracle UPK (User Productivity Kit) mentions (0)

We have not tracked any mentions of Oracle UPK (User Productivity Kit) yet. Tracking of Oracle UPK (User Productivity Kit) recommendations started around Aug 2022.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Oracle UPK (User Productivity Kit) and Zendesk, you can also consider the following products

TT Performance Suite - A single software that aligns your employees and provides real-time guidance for complex processes and technology. See how tts performance suite supports you on every step of your digital journey: 

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Epilogue Systems - Epilogue Systems provides Digital Adoption Solutions to help companies accelerate training, increase employee productivity, and improve end user adoption for complex enterprise applications like ERPs, HCMs, CRMs, and more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GoDesk - Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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