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Oracle Identity Manager VS Zendesk

Compare Oracle Identity Manager VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
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Oracle Identity Manager logo Oracle Identity Manager

Oracle Identity Management enables oganizations to effectively manage the end-to-end lifecycle of user identities across all enterprise resources.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Oracle Identity Manager Landing page
    Landing page //
    2023-01-21
  • Zendesk Landing page
    Landing page //
    2024-05-06

Oracle Identity Manager features and specs

  • Comprehensive Identity Management
    Oracle Identity Manager offers a wide range of identity management functionalities, including user provisioning, access management, and compliance management, which can be beneficial for organizations with complex security needs.
  • Integration Capabilities
    It supports integration with a variety of other Oracle applications and third-party systems, making it easier to create a unified security infrastructure.
  • Scalability
    Designed to handle large enterprises, Oracle Identity Manager can scale according to growth, ensuring that it continues to meet organizational needs as user numbers and data complexity increase.
  • Advanced Security Features
    Includes sophisticated features such as role-based access control, segregation of duties, and automated user lifecycle management, enhancing overall security.
  • Compliance Support
    Helps organizations stay compliant with various regulations by offering detailed audit and reporting capabilities, which can streamline the compliance process and reduce associated risks.

Possible disadvantages of Oracle Identity Manager

  • Complexity
    The comprehensive nature of Oracle Identity Manager can make it quite complex to implement and manage, requiring specialized knowledge and training.
  • Cost
    Oracle Identity Manager is typically priced at a premium, which may be prohibitive for small and medium-sized businesses.
  • Implementation Time
    Due to its complexity and the level of customization it allows, the implementation process can be time-consuming and resource-intensive.
  • Resource Intensive
    The platform requires significant computing resources and infrastructure investments, which could be a drawback for organizations with limited IT budgets.
  • Vendor Lock-in
    Utilizing Oracle Identity Manager heavily leans an organization towards other Oracle products, which can limit flexibility and increase dependency on a single vendor.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Oracle Identity Manager videos

+ Add

Sysadmin Console in OIM | Oracle Identity Manager Administration

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Oracle Identity Manager and Zendesk)

Oracle Identity Manager

Zendesk

Identity And Access Management
100 100%
Identity And Access Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Identity Provider
100 100%
Identity Provider
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Oracle Identity Manager and Zendesk

Oracle Identity Manager Reviews

Best identity access management software 2022
Oracle Identity Management provides not only a well-known name and track record with U.S. government and military use cases but also airtight access to both on-premises and cloud applications.
Source: www.zdnet.com
20 Identity Management Solutions You Should Know
Part of Oracle’s middleware family, Oracle Identity Management offers an array of scalable tools for crafting user directories, personalizing user access and more. Together, these tools can manage the entire lifecycle of a login credential, from when it’s created and granted permissions to when it’s retired. Oracle offers cutting-edge user authentication, too, that’s based...
Source: builtin.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Oracle Identity Manager mentions (0)

We have not tracked any mentions of Oracle Identity Manager yet. Tracking of Oracle Identity Manager recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Oracle Identity Manager and Zendesk, you can also consider the following products

Okta - Enterprise-grade identity management for all your apps, users & devices

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OneLogin - On-demand SSO, directory integration, user provisioning and more

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft Azure Active Directory - Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 …

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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