Business communication is crucial in today's fast-paced and highly connected world. From emails and phone calls to live chats and text messages, organizations have many channels through which they communicate with their customers, partners, and employees. Unfortunately, managing these channels can become complicated and time-consuming, especially when they're not centralized. To remain productive and competitive, companies need a business communications suite that streamlines their communication efforts.
Optimum Messaging, is a comprehensive business communications suite that provides all the tools you need to streamline your communication efforts. From a centralized console, you'll be able to manage all your conversations with customers, partners, and employees, across multiple channels, including SMS, email, phone, and live chat.
Additionally, Optimum Messaging, provides advanced automation and reporting capabilities, enabling you to improve your team's productivity and better understand your customers. With Optimum Messaging, you'll be able to communicate with your customers in the way that they prefer, providing them with a consistent and responsive communication experience, and improving your overall communication efforts.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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