Software Alternatives & Reviews

OptimumHQ VS Zendesk

Compare OptimumHQ VS Zendesk and see what are their differences

OptimumHQ logo OptimumHQ

Centralize all communications on one platform. See cross-channel conversations in real-time & manage customer interactions seamlessly in one place.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • OptimumHQ Landing page
    Landing page //
    2023-02-15

Business communication is crucial in today's fast-paced and highly connected world. From emails and phone calls to live chats and text messages, organizations have many channels through which they communicate with their customers, partners, and employees. Unfortunately, managing these channels can become complicated and time-consuming, especially when they're not centralized. To remain productive and competitive, companies need a business communications suite that streamlines their communication efforts.

Optimum Messaging, is a comprehensive business communications suite that provides all the tools you need to streamline your communication efforts. From a centralized console, you'll be able to manage all your conversations with customers, partners, and employees, across multiple channels, including SMS, email, phone, and live chat.

Additionally, Optimum Messaging, provides advanced automation and reporting capabilities, enabling you to improve your team's productivity and better understand your customers. With Optimum Messaging, you'll be able to communicate with your customers in the way that they prefer, providing them with a consistent and responsive communication experience, and improving your overall communication efforts.

  • Zendesk Landing page
    Landing page //
    2024-05-06

OptimumHQ

Pricing URL
-
$ Details
paid Free Trial $20.0 / Monthly (Per person)
Release Date
2023 February

OptimumHQ videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to OptimumHQ and Zendesk)
Business Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
1 1%
99% 99
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OptimumHQ and Zendesk

OptimumHQ Reviews

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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OptimumHQ mentions (0)

We have not tracked any mentions of OptimumHQ yet. Tracking of OptimumHQ recommendations started around Feb 2023.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing OptimumHQ and Zendesk, you can also consider the following products

Connecteam - Connecteam offers multi-functional team collaboration mobile application for companies that manage on-the-go teams.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Odoo - An all-integrated business app suite to unleash your growth potential.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

monday CRM - monday sales CRM is a customizable customer relationship management software for every business with support for unlimited leads and accounts and prepaid plans.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!