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openDesktop.org VS Zendesk

Compare openDesktop.org VS Zendesk and see what are their differences

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openDesktop.org logo openDesktop.org

The website openDesktop.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • openDesktop.org Landing page
    Landing page //
    2021-10-06
  • Zendesk Landing page
    Landing page //
    2024-05-06

openDesktop.org features and specs

  • Open Source Community
    openDesktop.org fosters a strong community of open-source developers and users, facilitating collaboration and sharing of free and open-source software.
  • Diverse Range of Content
    The platform offers a wide variety of content including applications, wallpapers, themes, and icon sets, catering to different user needs and preferences.
  • Free Access
    All the resources available on openDesktop.org are free to download and use, making it accessible to anyone without financial constraints.
  • User Contributions
    Users can contribute their own work, allowing for personalized and community-driven content.
  • Regular Updates
    Being community-driven, the content is frequently updated and improved, ensuring that users have access to the latest software and design elements.

Possible disadvantages of openDesktop.org

  • Quality Control
    The open nature of the platform can sometimes lead to varying quality of submissions, with some content not meeting the users' expectations or lacking proper documentation.
  • Security Risks
    As with any platform that hosts user-generated content, there is always a risk of downloading malicious software, making it essential for users to be cautious.
  • Dependency Issues
    Some software may have dependencies which can be difficult to manage or resolve, particularly for less experienced users.
  • Limited Professional Support
    OpenDesktop.org relies heavily on community support rather than professional customer service, which can be a drawback for users needing immediate or specialized assistance.
  • Inconsistent Updates
    While community-driven updates are generally frequent, there is no guarantee that all projects will receive regular maintenance, potentially leading to outdated or unsupported software.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

openDesktop.org videos

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to openDesktop.org and Zendesk)

openDesktop.org

Zendesk

Code Collaboration
100 100%
Code Collaboration
0% 0
Customer Support
0 0%
Customer Support
100% 100
Development
100 100%
Development
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare openDesktop.org and Zendesk

openDesktop.org Reviews

We have no reviews of openDesktop.org yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than openDesktop.org. We know about 7 links to it since March 2021 and only 6 links to openDesktop.org. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

openDesktop.org mentions (6)

  • Open Source Online Data Storage that isn't Google Drive
    So guys, just to add, the issue with opendesktop.org was that it was telling me that 'an error has occured' will I was importing my tarz. Source: about 2 years ago
  • The Ultimate Battle: KDE vs GNOME ⚔️
    Since there is not a definition for how to implement systray in opendesktop.org Gnome has been reluctant to implement an "incomplete" version. You can still include systray by adding an extension but KDE is better in that regard. Source: almost 3 years ago
  • Change Nautilus theme PopOS
    I've been exploring different gnome themes on POP. However whenever I change a theme, Nautilus seems to be unaffected. The preview images of the themes on opendesktop.org seem to have their file browser changed as well. Are they using a different file browser? Source: about 3 years ago
  • I have PopOS, but it does not serve my needs, Zorin I've tried and LOVE, but I want something lighter, like Xubuntu.
    I use Lubuntu on a 1st gen i3 4GB DDR3 laptop, so you'll do more than fine. There are some nice themes at opendesktop.org for a better experience (just don't expect any miracles). Source: over 3 years ago
  • Icon
    Have you checked on opendesktop.org? If u find it, u can set it as default by copying the icon folder to usr/share/icons. Source: over 3 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing openDesktop.org and Zendesk, you can also consider the following products

SourceForge - The Complete Open-Source and Business Software Platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OSOR - OSOR is the Open Source Observatory, a project to provide a framework for developing and executing autonomous observations.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OW2 - OW2 is an open-source software platform, a primary provider of biz tech solutions for enterprise corporations.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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