Software Alternatives, Accelerators & Startups

Open GApps VS Freshdesk

Compare Open GApps VS Freshdesk and see what are their differences

Open GApps logo Open GApps

Open GApps is an open-source Google Apps package for rooted devices that is developed by writing...

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Open GApps Landing page
    Landing page //
    2019-08-27
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Open GApps videos

Open Gapps Official App Walkthrough & Review | AndroGuider

More videos:

  • Review - Gapps for Android 10 powered by Open Gapps Arm & Arm64 Dec 2019

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Open GApps and Freshdesk)
Mobile OS
100 100%
0% 0
Customer Support
0 0%
100% 100
File Manager
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Open GApps and Freshdesk

Open GApps Reviews

We have no reviews of Open GApps yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Open GApps should be more popular than Freshdesk. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Open GApps mentions (62)

  • Any possibility of installing Open GApps on Xreal Beam for Google Play Services??
    I've used the Open GApps project to install Google Play Services on incompatible devices like Android Fire tablets in the past, though I think to install them I had to use a custom recovery like TWRP. Source: 7 months ago
  • Old, Bricked HTC M7 Tmobile
    Do you have any pc set up with adb and fastboot tools? If not, please do so. Otherwise go to xda-developers.com and pick any ROM you may find interesting or just go with this You'll probably also want to install gapps, so download the following from here ARM/11.0/pico. Source: 12 months ago
  • Opengapps pico
    For older versions of Lineage, there was a download at https://opengapps.org/ to choose f.e the pico package. Also, the OpenGapp package for Lineage 18 did not contain many Google tools. The help pages of lineage/openGapps is pointing to https://wiki.lineageos.org/gapps where a download for any unknown version is available. Choosing this package for Lineage 19, I got the whole advertisement for Google back. :-(. Source: over 1 year ago
  • Installing LineageOS on Galaxy A5 (2017) Heimdall libusb: error
    For GAPPS it did not work with the suggested GAPPS since I got an error, so I used OpenGAPPS based on this form, install GAPPS error. I downloaded and installed gapps from https://opengapps.org/ with the settings ARM64, 11.0, nano. Source: over 1 year ago
  • What Gapp should I download if I want to install LOS 19.1?
    LOS 19.1 is based on Android 12 but there's only up to Android 11 on here https://opengapps.org/. So like do I just install the 11 one? Source: over 1 year ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Open GApps and Freshdesk, you can also consider the following products

microG - A free-as-in-freedom re-implementation of Google’s proprietary Android user space apps and...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MindTheGapps - A replacement for OpenGapps as a source of the standard Google Android apps.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NikGApps - A Custom Google Apps Package built for users who want to customize the availability of GApps in their Custom ROMS.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!