Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

microG Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

microG mentions (117)

• Apple Introduces M4 Chip

  I, an engineer, am not doing this myself, too. There is a middle ground though: just use a privacy-oriented Android build, like DivestOS. [1] There are a couple caveats: 1. It is still a bit tricky for a non-technical person to install. Should not be a problem if they know somebody who can help, though. There's been some progress making the process more user friendly recently (e.g. WebUSB-based GrapheneOS... - Source: Hacker News / about 1 month ago

• Google Update Reveals AI Will Read All Your Private Messages

  ...will need to be rewritten to avoid Google Play Services. Not true. All that needs to happen is for open source developers to "re-implement Google’s proprietary Android user space apps and libraries". https://microg.org/. - Source: Hacker News / 5 months ago

• Which MicroG fork and version should I use?

  Which one should I use? Is this MicroG's official website right? (https://microg.org/). Source: 7 months ago

• Use ChatGPT Android app w/o Google Play Store installed/enabled

  Have a look into https://microg.org/ . Revanced yt uses a fork of GmsCore for its non-root install, though you still have to log in with a google account. Source: 8 months ago

• Magic Earth: OSM based map and routing with croud sourced traffic data

  Google Play Services implements a lot of increasingly vital features and interfaces on Android. Not having it kills a good number of things people consider important, like push notifications (some apps are designed to still send push notifications like Signal, but it's kind of a hack and does drain the battery). If you're looking for almost the same functionality without google play services, MicroG[1] is an open... - Source: Hacker News / 10 months ago