Olark
tawk.to
Intercom
LiveChat
LiveAgent
Freshdesk
Zendesk
JivoChat
Crisp Chat
Intercom
tawk.to
LiveChat
JivoChat
Freshdesk
Zendesk
LiveAgent
Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:
Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)
Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.
Olark Crisp ChatOlark is recommended for small to medium-sized enterprises (SMEs), online retailers, and service providers who want to improve their customer support operations. It's also suitable for teams looking to leverage live chat for sales and support without a steep learning curve.
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Based on our record, Crisp Chat seems to be a lot more popular than Olark. While we know about 12 links to Crisp Chat, we've tracked only 1 mention of Olark. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / almost 3 years ago
Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / about 1 month ago
It seems to be using https://crisp.chat/en/. - Source: Hacker News / 3 months ago
Crisp - For users to reach out to me if thereโs any problem via live chat. - Source: dev.to / 6 months ago
Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / 6 months ago
For SaaS startups seeking an integrated approach to customer support and knowledge base management, Crisp offers a comprehensive platform designed to enhance user engagement and streamline support processes. - Source: dev.to / 8 months ago
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
