Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Oil. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
(author here) Yeah you just repeated what https://oilshell.org/ is You'd want to be able to go $NEWSH my-bash-script.sh and it should just work. $NEWSH my-newsh-script.nsh should also work, obviously.- Source: Hacker News / 5 months agoosh my-bash-script.sh # works, it's the most bash-compatible shell by a mile.
> I know how and love to write in bash. But oh god was it painful to learn This is very well said :) > Sad that there's nothing established to take its place (Perl is read-only, python is not good enough as unix glue, everything else is too obscure). Is there anything notable? Either particularly well designed, or just popular? I think I've only ever heard of Oil (https://oilshell.org). - Source: Hacker News / 8 months ago
In our fork for https://oilshell.org/ , and it made a lot more sense to people. It's funny how "sticky" syntax is -- because two contributors ALSO read * as "pointer" ! So I changed into the MyPy syntax after 5 years, and concluded I should have done that quite awhile ago. --- The funny thing is that while the web page says "Abstract Grammar", I would not call Zephyr ASDL a grammar. Python has a separate... - Source: Hacker News / 9 months ago
Isn't this just another attempt at what Oil is doing? Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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