Software Alternatives, Accelerators & Startups

npm VS Zendesk

Compare npm VS Zendesk and see what are their differences

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npm logo npm

npm is a package manager for Node.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • npm Landing page
    Landing page //
    2023-10-03
  • Zendesk Landing page
    Landing page //
    2024-05-06

npm features and specs

  • Large Ecosystem
    npm boasts an extensive library of packages, making it easier for developers to find existing solutions for a wide array of tasks.
  • Active Community
    A vibrant and active community ensures continuous updates, support, and improvements for various packages.
  • Integration with Node.js
    Seamless integration with Node.js, which makes it the default package manager for Node.js projects.
  • Version Control
    Provides robust version control, enabling developers to specify and manage dependencies precisely.
  • Scripts
    Allows automation of tasks through custom scripts defined in the package.json file, enhancing development workflow.

Possible disadvantages of npm

  • Security Issues
    The open nature can potentially lead to dependency on unvetted or insecure packages, posing security risks.
  • Deprecation and Abandonment
    Packages may be deprecated or abandoned by their maintainers, which can disrupt projects that depend on them.
  • Complex Dependency Management
    Managing complex dependencies and resolving conflicts between them can sometimes be challenging and time-consuming.
  • Performance Overhead
    The sheer size of the node_modules directory can lead to performance overhead and large project sizes.
  • Quality Variability
    The quality of packages on npm can vary widely, with some lacking sufficient documentation or tests.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

npm videos

Artis bus NPM Mr marcha sopir ny ramah,Review detail bus baru yang berangkat dari Payakumbuh~Jakarta

More videos:

  • Review - Review bus baru NPM,, V15 Mr marcha ft kru kece,, berangkat Payakumbuh menuju Jakarta
  • Review - Analysis of an Exploited NPM Package || Jarrod Overson

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to npm and Zendesk)
Front End Package Manager
Customer Support
0 0%
100% 100
JS Build Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using npm and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare npm and Zendesk

npm Reviews

Repository Management Tools
There are three components to npm, they are the website, registry and the cli. The npm website is the place where developers discover packages, set up their profiles and also manage the other aspects of npm. The npm registry is the huge database that contains all the dependencies and stuff whereas the npm cli is the one that is used by most of the developers to interact with...
Source: mindmajix.com
What is Artifactory?
All packages are organized so that you can keep track of all of the dependencies and their various versions. The registry, website, and command-line interface, or CLI, are the three components of npm. The npm website is where developers can find packages, create profiles, and manage other elements of the npm project. The npm registry is an extensive database that holds all...

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, npm should be more popular than Zendesk. It has been mentiond 64 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

npm mentions (64)

  • A Gentle Introduction to WebAssembly in Rust (2025 Edition)
    If your WASM code is self contained in Rust, you can build it in production mode and publish it on npmjs.com right now. The wasm-pack tool creates all the TypeScript types, package.json skeleton and anything else needed for a complete package. It is recommended that you review and update your package.json file prior to publishing. - Source: dev.to / 4 months ago
  • Publishing To NPM For The First Time
    First, I signed up for an account on npmjs.com and authenticated my npm CLI with my account using a "publish" type access token generated from the website. - Source: dev.to / 6 months ago
  • How to Publish an npm Package
    Congratulations,now you package on npm you can check using go npmjs check your profile. - Source: dev.to / 10 months ago
  • A step-by-step guide on how to create and publish and npm package
    To begin, you will need to choose a name for your package. Note: Your package name must be unique. Using the exact or similar name of an existing package will return an error when publishing the package to npm. To ensure the uniquenesses of your package name, head over to npmjs.com and search for any existing packages with a similar name. If there’s an exact match or a similar name, consider changing the name... - Source: dev.to / about 1 year ago
  • Caching RESTful API requests with Heroku’s Redis Add-on
    By using Fastify, you can quickly get a Node.js application up and running to handle requests. Assuming you have Node.js installed, you’ll start by initializing a new project. We’ll use npm as our package manager. - Source: dev.to / about 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing npm and Zendesk, you can also consider the following products

Yarn - Yarn is a package manager for your code.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Webpack - Webpack is a module bundler. Its main purpose is to bundle JavaScript files for usage in a browser, yet it is also capable of transforming, bundling, or packaging just about any resource or asset.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ender - Frontend Development

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!