Notedis's answer

Copy, paste, collect feedback, no setup, no enterprise BS, just $20/month.

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Notedis's answer

Because your clients hate installing browser extensions and you hate paying $60/month for features you don't use.

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

Notedis's answer

Freelancers and small agencies managing 5-20 client websites who need visual feedback without the enterprise tax.

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

Notedis's answer

I run a web dev consultancy managing sites for restaurants and local businesses. Every feedback tool either cost $60/month with features my clients would never use, or required them to install browser extensions they'd forget about.

So I built Notedis: copy-paste setup, email-first workflow, $20/month flat rate. The hardest part wasn't the screenshot annotations, that's solved tech. It was making email replies actually work reliably so my clients could just hit reply instead of logging into another portal.

Turns out other freelancers and small agencies had the same problem. Now Notedis handles feedback for sites I build while staying simple enough that I don't need to train anyone how to use it.

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

Notedis's answer

Vue.js frontend with a Laravel backend, modern, maintainable, and fast enough to handle real-time feedback at scale.

Notedis's answer

Still early, currently used by freelance devs and small agencies testing it on 2-5 client sites each.