Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Nikola. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Nikola is a feature-rich static site generator that supports a variety of formats for content creation, including reStructuredText, Markdown, and Jupyter Notebooks. It offers a flexible architecture, allowing you to use different template engines and supports plugins for extending functionality. Nikola is suitable for both simple blogs and complex websites. - Source: dev.to / 6 months ago
You can - you'd basically just create a python script that parses your HTML/CSS files and replaces strings with values from your YAML. However I wouldn't recommend that unless you're just using this as an opportunity to learn Python. If you want to standup a real site and you want to use python, I'd recommend a Python static site generator like Pelican or Nikola. Source: over 1 year ago
I tend to prefer static site generators for this kind of use case. I use Nikola, which is written in and based on Python. You should be able to pick whatever html5up template you like and turn it into a Nikola template, too. Source: almost 2 years ago
Or writing your own Caddy-module that does exactly that? [0] https://getnikola.com. - Source: Hacker News / over 2 years ago
I switched to Nikola recently: https://getnikola.com/ Reads every kind of plaintext format, but will also just publish a Jupyter notebook which means you can do drag and drop image and graph inlining which makes everything so much simpler (and thus makes me more likely to keep it up). - Source: Hacker News / over 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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