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Freshdesk VS GatsbyJS

Compare Freshdesk VS GatsbyJS and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GatsbyJS logo GatsbyJS

Blazing-fast static site generator for React
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • GatsbyJS Landing page
    Landing page //
    2023-09-12

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

GatsbyJS features and specs

  • Performance
    GatsbyJS pre-builds your site into static files for fast load times and instantaneous page loads thanks to features like code splitting, PRPL pattern, and Asset Optimization.
  • SEO-Friendly
    GatsbyJS generates static HTML, which helps search engines to index your site more effectively. Additionally, you have fine-grained control over metadata and other SEO optimizations.
  • Rich Plugin Ecosystem
    GatsbyJS boasts an extensive plugin ecosystem that covers a wide array of functionalities such as sourcing data from CMSs, adding analytics, integrating with various APIs, and much more.
  • Strong Community Support
    Gatsby has a robust and active community that provides ample documentation, tutorials, and support to help you get started and troubleshoot issues.
  • Secure and Scalable
    Since Gatsby sites are static, they are inherently more secure against traditional web-based vulnerabilities and can be scaled easily by deploying to a CDN.

Possible disadvantages of GatsbyJS

  • Build Time
    For larger sites, build times can become noticeably long as Gatsby rebuilds the entire site. This can be a bottleneck for frequent updates.
  • Less Suitable for Dynamic Content
    Since Gatsby generates static pages, it's less suited for applications that require real-time data updates or dynamic content unless they are integrated with client-side JS or third-party services.
  • Initial Setup Complexity
    Getting started with Gatsby can be complex for beginners unfamiliar with React and GraphQL, as it requires knowledge of these technologies.
  • GraphQL Learning Curve
    A significant part of customizing and extending Gatsby sites involves GraphQL queries, which can be a barrier for developers who are not yet familiar with GraphQL.
  • Plugin Quality Variability
    While Gatsby has a rich plugin ecosystem, the quality and maintenance of plugins can vary, requiring developers to vet the plugins they choose to integrate into their projects.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

GatsbyJS videos

+ Add

The Great Gatsby - Movie Review by Chris Stuckmann

More videos:

  • Review - The Great Gatsby movie review
  • Review - The Ultimate Gatsby Moving Rubber Review!

Category Popularity

0-100% (relative to Freshdesk and GatsbyJS)

Freshdesk

GatsbyJS

Customer Support
100 100%
Customer Support
0% 0
CMS
0 0%
CMS
100% 100
Help Desk
100 100%
Help Desk
0% 0
Blogging
0 0%
Blogging
100% 100

User comments

Share your experience with using Freshdesk and GatsbyJS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and GatsbyJS

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

GatsbyJS Reviews

Top JavaScript Frameworks in 2025
Gatsby JS is a free, open-source, React-based framework that is used to create static websites. It has a great ecosystem of plugins that serve various needs like sourcing data from CMSs, integrating tools, managing images using lazy loading, and more.
Source: solguruz.com
Top 10 Next.js Alternatives You Can Try
Gatsby allows you to add plugins with versatile functions and customization to increase your efficiency when developing websites. Here, you can use multiple styling approaches like Sass and CSS-in-JS library solutions to build web pages more smoothly. Moreover, using Gatsby as an alternative to Next.Js provides you with a complete learning guide to enhance your developing...
Source: www.zegocloud.com
20 Next.js Alternatives Worth Considering
A React-based maestro, Gatsby transforms the way sites come to life by hooking into a rich set of data sources. Picture this: a web that’s blazing fast, where your creations go live almost before you hit ‘publish’. That’s Gatsby for you. Inside its engine, it’s got GraphQL superpowers, making data dancing across your pages a breeze.
Source: tms-outsource.com
10 Best Next.js Alternatives to Consider Today
A React-based framework, Gatsby excels in crafting static websites renowned for their exceptional performance. Leveraging GraphQL, Gatsby efficiently pulls data from diverse sources, empowering developers to build dynamic, data-driven websites effortlessly. Its expansive plugin ecosystem allows seamless integration with various data providers, content management systems...
Source: www.saffrontech.net
20 Best JavaScript Frameworks For 2023
Gatsby lets users pull data from any data source imaginable – CMS like WordPress, Drupal, Netlify, Contentful, etc., or APIs, databases, or simple markdown. Unlike Next.js, which we discussed above, Gatsby does not perform server-side rendering. Instead, it generates HTML content on the client side during build time. As a result, Gatsby delivers blazing-fast performance,...
Source: www.lambdatest.com

Social recommendations and mentions

GatsbyJS might be a bit more popular than Freshdesk. We know about 16 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

GatsbyJS mentions (16)

  • React SEO: How to Build Search-Friendly Pages in React
    The most famous frameworks for developing SSR applications are Gatsby and Next.js. Although there are differences between them, their main goal is similar: to allow next-generation web applications to remain blazing-fast. - Source: dev.to / about 2 months ago
  • External content for GatsbyJS
    If you enjoy React and want a standard-compliant and high performance web, you should look at GatsbyJS. - Source: dev.to / 10 months ago
  • Replatforming from Gatsby to Zola!
    Since around 2019 I have used Gatsby as my static site generator. Its plugin system makes it super feature extensible. It uses React under the hood which makes components easy to write and has tons of community support. Once I had a Gatsby site styled and running, publishing blog posts is fairly trivial:. - Source: dev.to / about 1 year ago
  • Build a Documentation Website with Gatsby in 10 Mins
    Smooth DOC is a ready-to-use Gatsby theme to create a documentation website. Creating a pro-quality website like this one takes weeks. Smooth DOC saves you time and lets you focus on the content. - Source: dev.to / over 1 year ago
  • Where to begin?
    I'd start with learning HTML and CSS first, then Javascript after those. There are a lot of free online resources for learning those. For websites, I use jekyll which is a great way to start off because there are a lot of community website templates that you can customize, which is great for beginners and learning. Then I'd recommend learning/moving to React. The Gatsby website generator would be good for React... Source: over 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and GatsbyJS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jekyll - Jekyll is a simple, blog aware, static site generator.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hugo - Hugo is a general-purpose website framework for generating static web pages.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

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