monday.com
Asana
Wrike
Basecamp
ClickUp
Smartsheet
Teamwork
Teamgantt
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
monday.com, an award-winning project management tool, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage your work your way. With powerful productivity features such as time tracking, automated notifications, customizable workflows, dependencies, timeline views and integrations, your team can achieve better and faster results for every project milestone.
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
monday.com Zoho DeskNo features have been listed yet.
It's a great tool for planning tasks conveniently. It's pretty straightforward to use, which is a big plus. You can tweak it to fit your own way of doing things, which is handy.
When we needed a tool large enough to support ongoing marketing projects, Monday was the best solution that was trialled in comparison to other alternative platforms that didn't scale as well with our needs.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, monday.com seems to be a lot more popular than Zoho Desk. While we know about 335 links to monday.com, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some tools that I would use to stay organized include Jira, monday.com, Notion, or Trello. Each has its own advantages. Personally, I use monday dev. It lets you keep track of all your projects and tasks in one place and collaborate with your team in real time. - Source: dev.to / 5 months ago
With the newer, online work management tools that have project management features (ClickUp, Monday.com, etc.), several have free versions and you have the ability to create a custom field that you can use for the assignee, ignoring the built-in field that requires a licensed user or guest. Source: 5 months ago
Use this space to easily get started with all the basic things you need to know about monday.com: https://www.mondayspaces.com/spaces/monday-com-implementation-guide. Source: 5 months ago
I'm thinking about using small to medium group projects in my classroom to teach students the basics of project management (breaking big tasks into smaller ones, assigning roles, identifying dependencies, estimating effort/duration, tracking progress, etc.) I can do it using google sheets, but I was curious if anyone here has leveraged online tools like monday.com, Asana, Trello, etc. In the educational space. Source: 5 months ago
I've made my life a LOT easier by starting an organized task list - I used monday.com but you can use whatever works best for you. I categorized things by small, medium and large projects, and low-med-high priorities. Source: 5 months ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Basecamp - A simple and elegant project management system.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!