Software Alternatives & Reviews

monday.com VS Zendesk

Compare monday.com VS Zendesk and see what are their differences

monday.com logo monday.com

The most intuitive platform to manage projects and teamwork

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • monday.com Landing page
    Landing page //
    2018-09-30

monday.com, an award-winning project management tool, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage your work your way. With powerful productivity features such as time tracking, automated notifications, customizable workflows, dependencies, timeline views and integrations, your team can achieve better and faster results for every project milestone.

  • Zendesk Landing page
    Landing page //
    2022-03-08

monday.com

Website
monday.com
$ Details
paid Free Trial $14.0 / Monthly (per seat)
Platforms
Browser iOS Android Mac OSX Windows Chrome OS Slack Shopify

monday.com videos

monday.com in 60 seconds

More videos:

  • Review - monday.com: Project Management | Review (2019)
  • Review - Everything You Can Do with monday.com!
  • Demo - Comment bien débuter avec l'outil de gestion de projet Asana ?
  • Review - Monday.com Review: Is It the Best Project Management Software for 2021?
  • Tutorial - Monday.com Tutorial for Beginners | Free All-In-One Project Management & CRM Software
  • Review - Everything you can do with monday.com
  • Review - monday.com Review 2023 | PM Software Analyst's Pros/Cons [1/3]

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to monday.com and Zendesk)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Task Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare monday.com and Zendesk

monday.com Reviews

  1. Great tool for planning

    It's a great tool for planning tasks conveniently. It's pretty straightforward to use, which is a big plus. You can tweak it to fit your own way of doing things, which is handy.

  2. Ideal for project management

    When we needed a tool large enough to support ongoing marketing projects, Monday was the best solution that was trialled in comparison to other alternative platforms that didn't scale as well with our needs.

    🏁 Competitors: Trello

Monday vs Pneumatic: A Crafts Workshop vs Assembly-Line Mass Production
Monday allows you to easily create tasks for you to manage by hand with relative ease: the approach works well for small projects but breaks down for large ones. Pneumatic gives you assembly-line workflows that excel for managing business processes of any size or complexity.
The Monday.com alternative that your team loves
How does Breeze compare to Monday.com? Finding the right project management software can be a challenge, there's no one-size-fits-all solution. You want a system that offers the features you need without any unnecessary extras. Breeze is designed to be as straightforward as possible.
Source: www.breeze.pm
The Ultimate List of 20 Best AI Work Management Tools
Pro tip: If you’re looking for a Monday.com alternative, search no more – we’ve prepared a comprehensive list of platforms that can be good options to consider when transitioning from Monday.com.
Source: ppm.express
12 Best ClickUp Alternatives for Innovative Management in 2023
Who should use Monday: Individuals and companies who want to simplify their project execution process using a visual approach should go with Monday as there are many dashboards, different views, and a customizable interface.
Source: ayanza.com
Monday vs Pneumatic: All at Once vs One at a Time
Monday is like a small workshop where everybody is in the same room, and everybody knows what’s going on, whereas Pneumatic is like a big factory where everyone has their assigned spot where they do their specific piece of work while the overall flow of the work is organized at a higher level. Both Pneumatic and Monday let you start small and build your processes...

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, monday.com seems to be a lot more popular than Zendesk. While we know about 335 links to monday.com, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

monday.com mentions (335)

  • Growing from Junior to Senior Designer: How to Climb the Career Ladder
    Some tools that I would use to stay organized include Jira, monday.com, Notion, or Trello. Each has its own advantages. Personally, I use monday dev. It lets you keep track of all your projects and tasks in one place and collaborate with your team in real time. - Source: dev.to / 4 months ago
  • PM Software for only managers
    With the newer, online work management tools that have project management features (ClickUp, Monday.com, etc.), several have free versions and you have the ability to create a custom field that you can use for the assignee, ignoring the built-in field that requires a licensed user or guest. Source: 5 months ago
  • Thinking about monday.com? START HERE
    Use this space to easily get started with all the basic things you need to know about monday.com: https://www.mondayspaces.com/spaces/monday-com-implementation-guide. Source: 5 months ago
  • Teaching basic project management to HS students
    I'm thinking about using small to medium group projects in my classroom to teach students the basics of project management (breaking big tasks into smaller ones, assigning roles, identifying dependencies, estimating effort/duration, tracking progress, etc.) I can do it using google sheets, but I was curious if anyone here has leveraged online tools like monday.com, Asana, Trello, etc. In the educational space. Source: 5 months ago
  • Learn from my pain - Our house has been way more expensive and exhausting than expected
    I've made my life a LOT easier by starting an organized task list - I used monday.com but you can use whatever works best for you. I categorized things by small, medium and large projects, and low-med-high priorities. Source: 5 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing monday.com and Zendesk, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Basecamp - A simple and elegant project management system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!