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ManageEngine ServiceDesk Plus VS GitHub Surf

Compare ManageEngine ServiceDesk Plus VS GitHub Surf and see what are their differences

ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Rating
0 reviews
Pricing
Freemium Free trial $10 / Monthly (per technician, upto 5 technicians and 500 nodes)
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Alternatives Is it good?
GitHub Surf

Open repositories in a VSCode environment in your browser

No screenshot yet
Rating
0 reviews
Pricing
Open source
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InboxAgent
InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Help Desk popularity
100% vs 0%
alternatives listed
240+ vs 1

Base details

Website, pricing, platforms and company facts side by side.

ManageEngine ServiceDesk Plus
GitHub Surf
Website manageengine.com github.surf
Pricing
Freemium Free trial $10 / Monthly (per technician, upto 5 technicians and 500 nodes) Official pricing
Open source
Platforms
Windows Linux Browser
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Company Startup from India —
Listed in
Service Desk Help Desk Ticketing System Incident Management IT Service Management IT Asset Management Change Management Project Management +5
Developer Tools Productivity Note Note Taking +1

Features and specs

What each product offers, as listed by its team.

ManageEngine ServiceDesk Plus 9 features
GitHub Surf 4 features
  • Incident Management
    Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management
    Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management
    Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management
    Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB
    Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog
    Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management
    Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management
    Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management
    Make your releases work in tandem with your change management process.
  • User-Friendly Interface
    GitHub Surf provides an intuitive and easy-to-navigate interface that makes it accessible for both beginners and experienced users.
  • Integration with GitHub
    The tool seamlessly integrates with GitHub, allowing users to easily access repositories and track changes efficiently.
  • Real-Time Collaboration
    It supports real-time collaboration features, enabling multiple users to work on the same project simultaneously and see each other's edits instantly.
  • Visual Representation
    Provides a visual representation of project histories and branches, which helps in understanding the development process better.

Possible disadvantages

  • Limited Offline Capabilities
    GitHub Surf requires an internet connection for most functionalities, which limits its usability in offline scenarios.
  • Learning Curve
    Users new to GitHub or similar platforms might experience a learning curve when first using GitHub Surf, owing to its various features and tools.
  • Performance Issues
    Some users may experience performance lags or slower response times when working with large repositories.
  • Privacy Concerns
    As with any online tool, there might be concerns related to data privacy and security, especially when dealing with sensitive project information.

Analysis

An editorial look at what each product does well and who it suits.

ManageEngine ServiceDesk Plus
GitHub Surf

Overall verdict

  • ManageEngine ServiceDesk Plus is a good choice for organizations seeking an affordable and feature-rich ITSM solution. Its scalability and customization options make it suitable for businesses of various sizes, while its reliability and ease of use make it a popular choice among IT professionals.

Why this product is good

  • ManageEngine ServiceDesk Plus is considered a robust IT service management software due to its comprehensive range of features, including incident management, change management, asset management, and a self-service portal. It provides a user-friendly interface and strong reporting capabilities, which can enhance the productivity of IT teams. Additionally, it offers integrations with other ManageEngine tools and third-party applications, making it versatile for various IT environments.

Recommended for

    This solution is recommended for medium to large enterprises with established IT service management processes in need of a comprehensive tool to manage their IT services. It is also well-suited for organizations looking to streamline their IT operations and improve service delivery without incurring the high costs associated with some other enterprise-level ITSM tools.

Overall verdict

  • GitHub Surf appears to be a niche tool designed to enhance the experience of browsing and exploring GitHub repositories, offering a more visual or streamlined interface than GitHub's native UI. It seems useful for developers who want a faster or more intuitive way to navigate codebases, though as a smaller or newer service, it may lack the robustness, feature completeness, or long-term support of GitHub's official tools.

Why this product is good

  • Provides an alternative, potentially more visual or user-friendly way to browse GitHub repositories
  • May offer quicker navigation or discovery features compared to GitHub's default interface
  • Useful for developers who want to explore codebases without cloning them locally
  • Likely lightweight and focused on a specific browsing use case

Recommended for

  • Developers who frequently browse open-source repositories and want a different visual experience
  • Users looking for quick repository exploration without needing full GitHub account features
  • Casual coders or students exploring codebases for learning purposes
  • Those seeking alternative UI/UX for GitHub navigation as a supplementary tool

Videos

Walkthroughs and reviews on video.

ManageEngine ServiceDesk Plus 2 videos + Add
GitHub Surf 0 videos + Add

ServiceDesk Plus overview demo

More videos

  • - Manageengine Servicedesk Plus Mobile

No GitHub Surf videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
ManageEngine ServiceDesk Plus
GitHub Surf
100% 100%
Help Desk
0% 0%
0% 0%
Productivity
100% 100%
100% 100%
IT Management
0% 0%
0% 0%
Note Taking
100% 100%

User comments

Share your experience with using ManageEngine ServiceDesk Plus and GitHub Surf. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

ManageEngine ServiceDesk Plus no reviews yet
GitHub Surf no reviews yet

We have no reviews of GitHub Surf yet. Be the first one to post

Alternatives to ManageEngine ServiceDesk Plus and GitHub Surf

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