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Malcolm App VS HelpStack

Compare Malcolm App VS HelpStack and see what are their differences

Malcolm App

Customer self-service made easy

Rating
0 reviews
Pricing
Paid Free trial $50 / Monthly (Micro)
Alternatives Is it good?
HelpStack

Open Source mobile help framework to support iOS and Android app users.

Rating
0 reviews
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored

Which is more popular?

Customer Support popularity
53% vs 47%
alternatives listed
22 vs 9

Base details

Website, pricing, platforms and company facts side by side.

Malcolm App
HelpStack
Website malcolm.app helpstack.io
Pricing
Paid Free trial $50 / Monthly (Micro) Official pricing
—
Platforms
Web
—
Company Startup from the United Kingdom · 10 - 19 employees · 2020 —
Listed in
Customer Service Customer Support Customer Engagement Self Service Support +1
Customer Support Communication Group Chat & Notifications CRM +1

About Malcolm App and HelpStack

In their own words, as submitted to SaaSHub.

Malcolm App
HelpStack

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our...

Read more about Malcolm App

No description of HelpStack yet.

Features and specs

What each product offers, as listed by its team.

Malcolm App 7 features
HelpStack 0 features
  • FAQs / Articles / Knowledgebase
  • Workflows (digital forms)
  • Integrations & Webhooks
  • Hosted Hub (portal)
  • Payments
  • Embeds, Widgets, Overlays & Plugins
  • Comprehensive Control Panel & Dashboard

No features have been listed yet.

Videos

Walkthroughs and reviews on video.

Malcolm App 1 video + Add
HelpStack 2 videos + Add

Introducing Malcolm!

HelpStack - iOS Demo

More videos

  • - HelpStack - Android Demo

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Malcolm App
HelpStack
53% 53%
Customer Support
47% 47%
100% 100%
Customer Service
0% 0%
0% 0%
CRM
100% 100%
100% 100%
Self Service Support
0% 0%

Questions & Answers

As answered by people managing Malcolm App and HelpStack.

Why should a person choose your product over its competitors?

Malcolm App's answer

The product is more powerful

What's the story behind your product?

Malcolm App's answer

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe the primary audience of your product?

Malcolm App's answer

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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Alternatives to Malcolm App and HelpStack

When comparing Malcolm App and HelpStack, you can also consider the following products.

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