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Makerlog VS Zendesk

Compare Makerlog VS Zendesk and see what are their differences

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All-in-one work management platform for team collaboration. featured
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Makerlog logo Makerlog

Makerlog is the dead-simple task log that helps you stay productive and ship faster.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Makerlog Landing page
    Landing page //
    2024-02-28
  • Zendesk Landing page
    Landing page //
    2024-05-06

Makerlog features and specs

  • Community-Driven
    Makerlog offers a supportive and active community of makers and developers where users can share their progress, get feedback, and find motivation.
  • Simple Task Management
    The platform provides an easy-to-use interface for tracking daily tasks, making it straightforward for users to log their work and monitor progress.
  • Accountability
    Users can hold themselves accountable by publicly logging their tasks, which can increase productivity and help them stay on track.
  • Integration with Other Tools
    Makerlog supports integration with various tools such as Slack, Twitter, and Zapier, allowing for seamless workflow and task management.
  • Gamification Elements
    The platform includes gamification features like streaks and achievements, which can motivate users to maintain consistent progress.
  • Free Basic Plan
    Makerlog offers a free plan with basic features, making it accessible for those who want to try it without financial commitment.

Possible disadvantages of Makerlog

  • Limited Features in Free Plan
    Some useful features and integrations are locked behind the premium subscription, which may be a drawback for users not willing to pay.
  • Focused on Makers
    The platform is specifically tailored for makers and developers, which may not make it ideal for users outside this niche.
  • Basic Task Management
    While simple and easy to use, the task management functionality might be too basic for users who need more advanced project management tools.
  • Dependency on Community Interaction
    A significant part of the platform's value comes from community interaction and support, which might not appeal to users who prefer working in isolation.
  • Platform Stability and Updates
    As with many niche platforms, there might be occasional issues with stability or delays in updates and new features.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Makerlog videos

+ Add

✅Unboxing Vinyl Stickers From Makerlog & Cowork

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Makerlog and Zendesk)

Makerlog

Zendesk

Startup Community
100 100%
Startup Community
0% 0
Customer Support
0 0%
Customer Support
100% 100
Business Community
100 100%
Business Community
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Makerlog and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Makerlog and Zendesk

Makerlog Reviews

We have no reviews of Makerlog yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than Makerlog. We know about 7 links to it since March 2021 and only 6 links to Makerlog. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Makerlog mentions (6)

  • Ask HN: Freelancer? Seeking freelancer? (April 2024)
    SEEKING WORK | Iowa, USA | Remote I'm a full stack JavaScript/TypeScript engineer with over 25 years experience building apps on the web. I primarily use React and Vue, love Alpine.js and htmx too. I'm proficient in Next.js/Remix/Astro/etc. I am currently building a suite of tools for bootstrappers and solopreneurs on my community of almost 10,000 indie hackers at https://getmakerlog.com You can find more indepth... - Source: Hacker News / about 1 year ago
  • Doing 23 micro launches instead of just 1 platform
    GetMakerLog - Public task lists that foster feedback and accountability. - Source: dev.to / over 1 year ago
  • Ask HN: Freelancer? Seeking freelancer? (June 2023)
    Full snack JavaScript developer, over 20 years experience Technologies: Node.js, React.js, React Native, Next.js, Remix.run, Prisma, Tailwind CSS, PostgreSQL, Docker, Kubernetes and many other fantastic tools. GitHubs: https://github.com/joshmanders (my company) Blog/Site: https://joshmanders.com Email: josh@joshmanders.com Availability: 20-25 hrs / week More info: https://full.snack.dev/for-hire I eat sleep and... - Source: Hacker News / about 2 years ago
  • Ask HN: Freelancer? Seeking freelancer? (October 2022)
    SEEKING WORK | Dubuque, IA USA | REMOTE ONLY Full snack JavaScript developer well versed in React.js, Next.js, Vue.js, Node.js, Prisma, Tailwind CSS, Webpack, Docker and Kubernetes. I eat sleep and breathe JavaScript. So much so that my license plate used to be NODEJS https://twitter.com/joshmanders/status/853640782460456960 (It's now my company name) I've contributed heavily to open source both in tools I use,... - Source: Hacker News / over 2 years ago
  • I wish I could code my own projects and earn the same money I currently by working in a startup
    Already a great comment. I would like to add Makerlog to your list of communities to join. Really powerful. Source: almost 4 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Makerlog and Zendesk, you can also consider the following products

Indie Hackers - Connect with fellow entrepreneurs, developers, and bootstrappers who are sharing the strategies and revenue numbers behind their companies.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WIP.co - Work in progress. We are a community of makers who help each other ship product.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Makerlog Menubar - Log your tasks openly, faster than ever before! 🔥🚢

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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