Software Alternatives, Accelerators & Startups

MailArchiva VS Zendesk

Compare MailArchiva VS Zendesk and see what are their differences

MailArchiva logo MailArchiva

MailArchiva is an email archiving, email compliance, and e-Discovery enterprise server.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • MailArchiva Landing page
    Landing page //
    2022-04-23

MailArchiva is an enterprise-level email archiving, e-discovery, forensics and compliance solution. MailArchiva has been installed in some of the world's most demanding IT environments since 2006. The server is designed to make the storage and retrieval of long-term email data as convenient as possible and is ideal for companies needing to satisfy e-Discovery records requests in a timely and accurate manner.

  • Zendesk Landing page
    Landing page //
    2024-05-06

MailArchiva

$ Details
freemium $490.5 / Annually (10 users)
Platforms
Linux Windows Web
Release Date
2006 January

MailArchiva features and specs

  • Synchronize emails, folders, calendar and contacts: Yes
  • Search using query builder or powerful query language: Yes
  • Bulk export to popular formats: Yes, PDF, PST and others
  • Search using query builder or powerful query language: Yes
  • Generate report on search results: Yes
  • Search inside attachment content: Yes
  • Bookmark frequently used search queries and run unattended: Yes
  • Chart social relations between users: Yes
  • Tag relevant items and share notes with users: Yes
  • Share access to mailboxes with multiple users or groups: Yes
  • Browse mailbox folders, calendar and contacts: Yes
  • View & export conversation threads: Yes
  • Restore data to mailboxes: Yes
  • Render attachment content inside exported PDF's: Yes
  • Export search results to CSV format: Yes
  • Establish authenticity of email data: Yes
  • Analyse traffic breakdown over time: Yes
  • View real-time charts and status alerts: Yes
  • Monitor server performance via JMX: Yes
  • Index and display journal envelope fields: Yes
  • Maintain a detailed audit trail of all system activity: Yes
  • Define retention policies and place hold on items: Yes
  • Protect against tampering of archive data: Yes
  • Archive emails, calendars and contacts: Yes
  • Archive to object storage or compound archive files: Yes
  • Rollover data into separate volumes per size or date: Yes
  • Auto backup of incoming data: Yes
  • Import data from common formats & mail servers : Yes
  • Search from anywhere using a web browser: Yes
  • Supports most mail servers and services (e.g. MS Exchange, Office 365, Google Workspace and others): Yes
  • Multi language and region support: Yes
  • Context sensitive help & online knowledge base: Yes
  • Login using TOTP based authentication: Yes
  • Data encrypted using AES-256: Yes
  • Manage certificates and TLS used throughout: Yes
  • Scan for viruses: Yes
  • Login to web console using AD, Azure, Google or LDAP credentials: Yes
  • Retrieve & search data using REST API: Yes

Zendesk features and specs

No features have been listed yet.

MailArchiva videos

MailArchiva Intro

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to MailArchiva and Zendesk)
Email Archiving
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using MailArchiva and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MailArchiva and Zendesk

MailArchiva Reviews

  1. Unashamed self-review

    Being one of the product's primary developers, I have a naturally biased opinion. However, I'd just want to state that, while there is always space for improvement, I believe that after 16 years of development, MailArchiva is presently in excellent shape for any firm, small or large, whose needs are aligned with common email archiving or e-discovery requirements.

    👍 Pros:    Fast & accurate search|Tight integration with microsoft 365|Quick import from mail services|Flexible bulk export options
    👎 Cons:    Standalone solution

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than MailArchiva. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MailArchiva mentions (2)

  • Piler (piler.org)
    I started to look at mailarchiva (https://mailarchiva.com up to 9 inboxes) and came across piler. Source: over 1 year ago
  • How do you handle email retention
    You should be running a mail archive so that no matter what a message can be retrieved - I like mailarchiva - does the job and they dont price gouge https://mailarchiva.com/. Source: about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing MailArchiva and Zendesk, you can also consider the following products

MailBakup - Mailbakup is an all-in-one IT solution that provides an in-demand set of e-mail backup solution to save valuable data from the web-based email account to location derive easily and quickly.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vaultastic - Vaultastic’s on-demand SaaS platform provides Protection, Visibility & Control for your Critical Business Data with Agile Cloud Archival.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MailVault - MailVault is a cloud-based IT software that archives and self-prunes based on user settings.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!