MailArchiva
Vaultastic
MailBakup
MailVault
Authority
MailStore
Intradyn Email Archiver
Safe PST Backup
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
MailArchiva is an enterprise-level email archiving, e-discovery, forensics and compliance solution. MailArchiva has been installed in some of the world's most demanding IT environments since 2006. The server is designed to make the storage and retrieval of long-term email data as convenient as possible and is ideal for companies needing to satisfy e-Discovery records requests in a timely and accurate manner.
MailArchiva FreshdeskNo features have been listed yet.
Being one of the product's primary developers, I have a naturally biased opinion. However, I'd just want to state that, while there is always space for improvement, I believe that after 16 years of development, MailArchiva is presently in excellent shape for any firm, small or large, whose needs are aligned with common email archiving or e-discovery requirements.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than MailArchiva. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I started to look at mailarchiva (https://mailarchiva.com up to 9 inboxes) and came across piler. Source: over 1 year ago
You should be running a mail archive so that no matter what a message can be retrieved - I like mailarchiva - does the job and they dont price gouge https://mailarchiva.com/. Source: about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Vaultastic - Vaultastic’s on-demand SaaS platform provides Protection, Visibility & Control for your Critical Business Data with Agile Cloud Archival.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
MailBakup - Mailbakup is an all-in-one IT solution that provides an in-demand set of e-mail backup solution to save valuable data from the web-based email account to location derive easily and quickly.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
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Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.