Lumigo
Datadog
Dashbird
NewRelic
AWS X-Ray
Amazon CloudWatch
Epsagon
Sentry.io
Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Lumigo is a monitoring and troubleshooting platform for serverless and distributed environments.
Monitoring - Get a comprehensive overview of the health of your entire system. See transactions, functions and managed services in a single view, making it easy to ensure your application is performing optimally or to identify necessary configuration or performance optimizations.
Troubleshooting and Debugging - Understand the story of every transaction from beginning to end. Get alerted as soon as an issue occurs and instantly drill down to see the issue in the context of an end-to-end transaction. No more wading through endless log streams. Quickly deduce business impact and find the root cause.
Alerts - With preconfigured smart alerting that works straight out of the box, you can remove that task from your dev backlog items, confident that you'll always be the first to know about critical issues in your application.
Live architecture map - With an auto-generated, always up to date system map, based on real-time execution, team managers and architects get a powerful visual tool for monitoring system architecture, driving architectural discussions and aiding new employee onboarding.
Cost analysis - Take full advantage of the cost-effectiveness of serverless computing with a granular cost breakdown of every component of your application. Quickly identify areas of inefficiency and optimize system resources.
Lumigo FreshdeskBefore using Lumigo I worked with clients on all sorts of hacks to debug Serverless Apps. This involved cluttering the code base with logs and deciphering the output on CloudWatch. A fellow consultant told us about his success with Lumigo. We decided to give it a go. Within minutes, our customers started to enjoy meaningful, actionable insights. All our clients now probably enjoy a reduction of about 60 percent in our time-to-response has been cut by about 60 percent.
I've been using Lumigo in the past year. It's been helping me find underline issues that are much harder to find compared to cloudwatch, it puts everything in a unified view and reduces the need to move between a list of logs in CloudWatch. I like the alerts that come out of the box and especially the integration with external tools, noo need for me to write any Lambda to interact with my Slack channel.
Best onboarding of an APM I've seen. No code changes and literally 5 clicks. Really helps the team spot production glitches and understand root cause immediately.
I love the idea of presenting distributed system flow via visual maps !
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Lumigo might be a bit more popular than Freshdesk. We know about 14 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You can do so at this link: https://lumigo.io/. - Source: dev.to / 6 months ago
Luckily, we just need to make sure the target Lambda function (for the schedule) receives the name of the schedule as part of its invocation event. Because the onSuccess function would receive this as requestPayload when it’s invoked by the Lambda service, as you can see from the trace collected in Lumigo:. - Source: dev.to / over 1 year ago
No Indicators of Success - As much as we'd all like it, observability tools don't automatically track your business metrics. You can add APM vendors like BaseLime, Lumigo, and DataDog to your account, but unless you intentionally add meaningful metrics to track your KPIs, you're left in the dark. Metrics tend to fall by the wayside in many scenarios where speed is the primary objective. No business metrics mean... - Source: dev.to / over 1 year ago
Lumigo: Lumigo is similar to Datadog, but the main different is that lumigo focuses on traceability. The more incredible feature it is the graphs and the following to the transaction to the time of live. - Source: dev.to / over 1 year ago
We’re using https://lumigo.io/ to trace our lambda functions and it’s a great deal in terms of what you’re paying and what you’re getting. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Dashbird - End-to-end observability & debugging platform for serverless applications.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
NewRelic - New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!