Software Alternatives & Reviews

LogRocket VS Intercom

Compare LogRocket VS Intercom and see what are their differences

LogRocket logo LogRocket

LogRocket combines session replay, performance monitoring, and product analytics — empowering teams to create the ideal product experience.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • LogRocket Landing page
    Landing page //
    2023-09-10
  • Intercom Landing page
    Landing page //
    2023-07-05

LogRocket

$ Details
freemium $99.0 / Monthly (10k sessions / 3 seats / 1-month data retention)
Platforms
Web Android iOS Browser JavaScript

LogRocket features and specs

  • Privacy Controls: Customizable APIs to prevent sensitive user data from leaving the client
  • Core Features: Frontend logs, warnings, errors, debugging, network requests, session metadata, basic filtering and segmentation
  • Session Replay: Supports web and mobile
  • Product Analytics: Timeseries, Funnels, Path Analysis, Heatmaps, Performance Monitoring
  • Issues: Monitor frontend errors such as JavaScript + Network errors, Rage Clicks, and Dead Clicks
  • Feedback: Get ratings and feedback directly from your users without any additional instrumentation
  • Definitions: Business-friendly wrapper around the most crucial parts of your application

Intercom features and specs

No features have been listed yet.

LogRocket videos

LogRocket walkthrough

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to LogRocket and Intercom)
Web Analytics
100 100%
0% 0
Customer Support
0 0%
100% 100
Analytics
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using LogRocket and Intercom. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LogRocket and Intercom

LogRocket Reviews

Best 10 Session Replay Tools and Software
LogRocket reportedly allows you to replay user problems as if they happened in your own browser in order to get to the root of every issue. In other words, its session replay tool records a video of what the user has experienced while working with your website, which can result in a better user experience if you check and fix the existing defects.
10 Best Inspectlet Alternatives 2022
LogRocket is another alternative that is also often mentioned in Inspectlet reviews. It helps developers have better experiences for their users. By recording videos of user sessions with protocols, network, redux, console, and errors, LogRocket intelligently highlights UX problems and reveals the main cause of each error. The main functions are as follows:
Source: www.plerdy.com
Free SEO Tools To Improve Your Rankings
LogRocket (Developer Plan) - A service that shows you website heatmaps and visitor journey to help you fix website issues. Developer plan is limited to 1,000 sessions per month.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, LogRocket should be more popular than Intercom. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LogRocket mentions (17)

  • 13 best React debugging tools
    LogRocket is a proficient tool in the realm of React debugging tools, designed to optimize the debugging process for developers. Through a highly-optimized JavaScript SDK and Redux middleware, LogRocket provides a robust platform for recording Redux data, network requests, console logs, JavaScript errors, and full DOM videos​​. - Source: dev.to / 4 months ago
  • 10 Best performance monitoring tools
    LogRocket is a software development tool and application monitoring platform designed to help developers understand and troubleshoot issues in web and mobile applications. It provides insights into user interactions, session replays, and application performance, which can be immensely valuable for identifying and resolving issues. - Source: dev.to / 5 months ago
  • Remote debugging with session replay?
    If neither work, you may need to look into application performance monitoring (APM) software, like https://sentry.io/welcome/, https://www.appsignal.com/, https://logrocket.com/, etc. I have AppSignal as my primary bookmark to try out when I have time. Source: 10 months ago
  • React Native session replay tool recommendations?(UXCam/Logrocket)
    On the web, there's plenty of tools that enable session replay to help with UX improvement or bug fixes like Fullstory, Posthog, Highlight, Logrocket and many many more. Source: about 1 year ago
  • why are you like this?
    Later I found out it was caused because a library we were using for debugging user problems was added to uBlocks black list (which is fair, that thing tracked excessive amounts of stuff. I was only comfortable with it because our app was a thing that only has work data in it that is in our servers anyway and we only used it for debugging). Source: over 1 year ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing LogRocket and Intercom, you can also consider the following products

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Drift - A messaging app that helps you grow your business.