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LiveAgent VS SocialEpoch

Compare LiveAgent VS SocialEpoch and see what are their differences

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  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SocialEpoch logo SocialEpoch

SocialEpoch is a social selling solutions provider dedicated to helping businesses leverage the power of social media and IM tools to drive sales and increase brand awareness. WhatsApp SCRM & Facebook Marketing Automation Tool
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • SocialEpoch Landing page
    Landing page //
    2023-08-17

SocialEpoch is a B2B social selling solutions provider dedicated to helping businesses leverage the power of social media and IM tools to drive sales and increase brand awareness. Our team of experts has a deep understanding of the unique challenges and opportunities that B2B companies face in the digital age.

We work closely with our clients to develop a customized social selling strategy that is tailored to their specific business goals and target audience. We believe that social media is a crucial tool for B2B companies looking to connect with their customers, build meaningful relationships, and drive business growth.

SocialEpoch provides complete end-to-end solutions for modern digital marketing platforms and channels and salestech software so businesses can stay ahead of the curve. Facebook Marketing Automation Tool and WhatsApp SCRM are two of our main products, featuring auto-proactive social engagement, RPA technology, and an all-in-one marketing and sales platform. In addition, we also offer training and support to help our clients effectively implement and maintain their social selling efforts.

Contact us to start a free trial: Website: http://www.socialepoch.io WhatsApp: https://chat.whatsapp.com/EwPEtV78DcA12ODoBZKG3U Telegram: https://t.me/+Z-a3hvsvuDY3YWEx Skype: https://join.skype.com/3Z6Y4ccwcwvc

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SocialEpoch features and specs

  • WhatsApp Blast System/Bulk Sender: Yes
  • Smart Chatbot & Quick Reply: Yes
  • Group Broadcast: Yes
  • Group Member Export: Yes
  • AI Exploring for Potential Customers: Yes
  • Follow Up Collaboration: Yes
  • Multi WhatsApp Account Login : Yes
  • Multilingual Support: Yes
  • Contact Import: Yes
  • Data Import/Export: Yes
  • Data Synchronization & Backup: Yes
  • Customer Tag Management: Yes
  • User Persona: Yes
  • API Connection: Yes
  • Facebook Automation Marketing Tool: Yes
  • Facebook Bulk Accounts: Yes

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

SocialEpoch videos

+ Add

Connect, Convert, and Close with SocialEpoch

More videos:

  • Demo - SocialEpoch SCRM
  • Demo - SocialEpoch SCRM2

Category Popularity

0-100% (relative to LiveAgent and SocialEpoch)

LiveAgent

SocialEpoch

Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100
Help Desk
100 100%
Help Desk
0% 0
SaaS
0 0%
SaaS
100% 100

Questions and Answers

As answered by people managing LiveAgent and SocialEpoch.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and SocialEpoch. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and SocialEpoch

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

SocialEpoch Reviews

  1. Better customer service

    Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Social Epoch, customer support is great too

  2. My daily work is incomplete without it..

    Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

  3. This product is outstanding and the support team was excellent

    This SocialEpoch is super awesome, just exactly as described. I have been sending my business messages right from the CRM. ALL my team have been collaborating on the CRM with the help of this plugin and the support is 100% responsive. Thanks to the team for giving us wonderful experience.

    🏁 Competitors: WhatsHash, Sirena.app, Zoho CRM
    👍 Pros:    Affordable price|Easy to track data|Data protection and security|Buyer persona creation
    👎 Cons:    Not available on ios|Not available on mac computer

What are some alternatives?

When comparing LiveAgent and SocialEpoch, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

amoCRM - amoCRM is the world’s first messaging-powered CRM.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sirena.app - Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WhatsHash - WhatsApp Store based Online Business App for Small Business. Sell your products using mobile phone and WhatsApp with smart payment management system.

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