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SocialEpoch VS Zendesk

Compare SocialEpoch VS Zendesk and see what are their differences

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SocialEpoch logo SocialEpoch

SocialEpoch is a social selling solutions provider dedicated to helping businesses leverage the power of social media and IM tools to drive sales and increase brand awareness. WhatsApp SCRM & Facebook Marketing Automation Tool

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • SocialEpoch Landing page
    Landing page //
    2023-08-17

SocialEpoch is a B2B social selling solutions provider dedicated to helping businesses leverage the power of social media and IM tools to drive sales and increase brand awareness. Our team of experts has a deep understanding of the unique challenges and opportunities that B2B companies face in the digital age.

We work closely with our clients to develop a customized social selling strategy that is tailored to their specific business goals and target audience. We believe that social media is a crucial tool for B2B companies looking to connect with their customers, build meaningful relationships, and drive business growth.

SocialEpoch provides complete end-to-end solutions for modern digital marketing platforms and channels and salestech software so businesses can stay ahead of the curve. Facebook Marketing Automation Tool and WhatsApp SCRM are two of our main products, featuring auto-proactive social engagement, RPA technology, and an all-in-one marketing and sales platform. In addition, we also offer training and support to help our clients effectively implement and maintain their social selling efforts.

Contact us to start a free trial: Website: http://www.socialepoch.io WhatsApp: https://chat.whatsapp.com/EwPEtV78DcA12ODoBZKG3U Telegram: https://t.me/+Z-a3hvsvuDY3YWEx Skype: https://join.skype.com/3Z6Y4ccwcwvc

  • Zendesk Landing page
    Landing page //
    2022-03-08

SocialEpoch features and specs

  • WhatsApp Blast System/Bulk Sender: Yes
  • Smart Chatbot & Quick Reply: Yes
  • Group Broadcast: Yes
  • Group Member Export: Yes
  • AI Exploring for Potential Customers: Yes
  • Follow Up Collaboration: Yes
  • Multi WhatsApp Account Login : Yes
  • Multilingual Support: Yes
  • Contact Import: Yes
  • Data Import/Export: Yes
  • Data Synchronization & Backup: Yes
  • Customer Tag Management: Yes
  • User Persona: Yes
  • API Connection: Yes
  • Facebook Automation Marketing Tool: Yes
  • Facebook Bulk Accounts: Yes

Zendesk features and specs

No features have been listed yet.

SocialEpoch videos

+ Add

Connect, Convert, and Close with SocialEpoch

More videos:

  • Demo - SocialEpoch SCRM
  • Demo - SocialEpoch SCRM2

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SocialEpoch and Zendesk)

SocialEpoch

Zendesk

CRM
2 2%
CRM
98% 98
Customer Support
0 0%
Customer Support
100% 100
Messaging
100 100%
Messaging
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using SocialEpoch and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SocialEpoch and Zendesk

SocialEpoch Reviews

  1. Better customer service

    Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Social Epoch, customer support is great too

  2. My daily work is incomplete without it..

    Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

  3. This product is outstanding and the support team was excellent

    This SocialEpoch is super awesome, just exactly as described. I have been sending my business messages right from the CRM. ALL my team have been collaborating on the CRM with the help of this plugin and the support is 100% responsive. Thanks to the team for giving us wonderful experience.

    🏁 Competitors: WhatsHash, Sirena.app, Zoho CRM
    👍 Pros:    Affordable price|Easy to track data|Data protection and security|Buyer persona creation
    👎 Cons:    Not available on ios|Not available on mac computer

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SocialEpoch mentions (0)

We have not tracked any mentions of SocialEpoch yet. Tracking of SocialEpoch recommendations started around Feb 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing SocialEpoch and Zendesk, you can also consider the following products

amoCRM - amoCRM is the world’s first messaging-powered CRM.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sirena.app - Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WhatsHash - WhatsApp Store based Online Business App for Small Business. Sell your products using mobile phone and WhatsApp with smart payment management system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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