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LiveAgent Customer Service Directory VS Zendesk

Compare LiveAgent Customer Service Directory VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent Customer Service Directory logo LiveAgent Customer Service Directory

Here at LiveAgent, we often get requests for help from customers of other companies.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • LiveAgent Customer Service Directory Landing page
    Landing page //
    2023-08-04
  • Zendesk Landing page
    Landing page //
    2024-05-06

LiveAgent Customer Service Directory features and specs

  • Comprehensive Resource
    The directory provides a wide range of customer service resources, including templates, guidelines, and best practices, which can be useful for customer service teams looking to improve their processes.
  • User-Friendly Interface
    LiveAgent's platform is known for its intuitive and easy-to-navigate interface, making it simple for users to find and utilize the resources they need within the directory.
  • Integration Support
    LiveAgent offers various integrations that can enhance functionality and streamline workflows, allowing for more efficient customer service operations.
  • Community and Support
    Access to a community of other users and support from the LiveAgent team can provide additional insights and assistance in utilizing the directory effectively.

Possible disadvantages of LiveAgent Customer Service Directory

  • Limited Free Access
    Some features or resources within the LiveAgent directory may require a subscription or payment, limiting access for those using the free version.
  • Overwhelming for Beginners
    The extensive range of resources and tools available in the directory might be overwhelming for new users or small businesses with limited customer service experience.
  • Customization Limitations
    Some users may find limitations in the customization options available for resources and tools within the directory, affecting how they can tailor these to their specific needs.
  • Dependence on Internet Connectivity
    As an online platform, the effectiveness of using LiveAgent's directory depends on reliable internet access, which could be a limitation for users with connectivity issues.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

LiveAgent Customer Service Directory videos

No LiveAgent Customer Service Directory videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to LiveAgent Customer Service Directory and Zendesk)

LiveAgent Customer Service Directory

Zendesk

Customer Communication
100 100%
Customer Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
SaaS
100 100%
SaaS
0% 0
Help Desk
1 1%
Help Desk
99% 99

User comments

Share your experience with using LiveAgent Customer Service Directory and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent Customer Service Directory and Zendesk

LiveAgent Customer Service Directory Reviews

We have no reviews of LiveAgent Customer Service Directory yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent Customer Service Directory mentions (0)

We have not tracked any mentions of LiveAgent Customer Service Directory yet. Tracking of LiveAgent Customer Service Directory recommendations started around Oct 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing LiveAgent Customer Service Directory and Zendesk, you can also consider the following products

Customer Service Quotes by Freshworks - Twitter for Quotes 😎😎

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Interactive Customer Service Report 2020 - Customer service metrics and insights in the form of web app

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UX Quotes - Inspiring UX design quotes in every new Chrome tab.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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