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Lansweeper VS Zendesk

Compare Lansweeper VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Lansweeper logo Lansweeper

Lansweeper discovers Windows, Linux and Mac machines in your network.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Lansweeper Landing page
    Landing page //
    2023-08-02
  • Zendesk Landing page
    Landing page //
    2024-05-06

Lansweeper features and specs

  • Comprehensive IT Asset Management
    Lansweeper provides detailed insights into various assets including hardware, software, and user data, which helps in complete IT asset tracking and management.
  • Agentless Scanning
    Lansweeper offers agentless scanning capabilities, eliminating the need to install software agents on every device, which simplifies deployment and reduces management overhead.
  • Customization and Scalability
    The platform is highly customizable and scalable, accommodating the needs of both small and large enterprises by allowing tailored reporting and flexible asset management options.
  • Integration Capabilities
    Lansweeper integrates well with other IT management tools and platforms, such as service desks, network monitoring tools, and cybersecurity solutions, which enhances its utility in a wider IT ecosystem.
  • User-Friendly Interface
    The software features an intuitive and user-friendly interface, which makes navigation, reporting, and management tasks straightforward, even for users with limited technical expertise.

Possible disadvantages of Lansweeper

  • Cost
    While Lansweeper offers a rich set of features, it can be expensive, particularly for smaller organizations or startups with limited budgets for IT tools.
  • Learning Curve
    Despite its user-friendly interface, the depth and breadth of features can result in a steep learning curve for new users, requiring time and training to fully utilize the platform’s capabilities.
  • Resource Intensive
    Lansweeper can be resource-intensive, necessitating adequate server resources and potentially competing with other applications for bandwidth and processing power, which could be an issue in resource-limited environments.
  • Limited Real-time Monitoring
    The platform's focus is more on asset management rather than real-time monitoring, which might not suffice for organizations needing instant alerts and continuous observation of IT assets.
  • Complex Configuration
    Initial setup and configuration of Lansweeper can be complex, requiring a thorough understanding of your network and meticulous planning to ensure it is tailored to your organization’s specific needs.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Lansweeper videos

+ Add

IT Network Inventory | Agentless Network Discovery

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Lansweeper and Zendesk)

Lansweeper

Zendesk

IT Asset Management
100 100%
IT Asset Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Lansweeper and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Lansweeper and Zendesk

Lansweeper Reviews

11 NetBox Alternatives
Lansweeper is a website that manages all of your IT requirements manage IT assets and have full control over your IT. With the help of its great features, you can build your own centralized IT assets inventory and it will provide you full visibility of your IT estate. Lansweeper can handle all the assets and environments without installing any software on them and discovers...
Source: www.justalternativeto.com
9 Best Angry IP Scanner Alternatives Reviewed 2021 (Free & Paid)
Lansweeper clearly stands out from other network device scanners as it extends its capabilities into inventory management and machine maintenance. If you’re looking for a hybrid network scanner and inventory manager, Lansweeper is a great tool to use and is compatible in any Windows environment. You can use Landsweeper completely free, tracking up to 100 assets. The...
Source: www.comparitech.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Lansweeper mentions (0)

We have not tracked any mentions of Lansweeper yet. Tracking of Lansweeper recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Lansweeper and Zendesk, you can also consider the following products

Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ALVAO IT Asset Management - ALVAO ITAM software helps you manage a wide range of assets, such as hardware, software, data, and people - it is up to you what you want to track.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Network Lights - Network Lights is a Windows program, which blinks keyboard LEDs (Light Emitting Diode) indicating outgoing and incoming network packets on network interface.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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