Kraken VS Freshdesk

Kraken Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Kraken mentions (178)

• Daily General Discussion - June 20, 2023 (GMT+0)

  You can use kraken.com if you prefer a more beginner-friendly interface, or you can use the pro.kraken.com interface for a more professional trading experience. Source: 11 months ago

• Scammer Watches $455K Vanish After Wasting 1 Year

  The money wasn't real. Kraken built me a custom environment that made the scammer BELIEVE it was real since it said "kraken.com" on my computer. I also spent hours and hours talking to him and building up the story. Source: 11 months ago

• Are Bitcoin staking rewards reinvested?

  What the title says, are bitcoin rewards from staking reinvested. Or where are they? Are they paid in fiat or in bitcoin? I assume it's being reinvested because I don't have any money or bitcoin in the account itself. But I'm also looking at some confirmation in writing in kraken.com but I can't see anything. Source: 12 months ago

• unstaked eth

  Same boat: seems unstaking began & ended 17-APR according to the "Ledger" entries I see on kraken.com, but (1) I still have some relatively small amount of ETH2.S listed as "Staking, Rewards", and (2) despite having 13+ ETH in my Spot wallet, I can only withdraw 0.81856. Would expect to have ALL ETH2.S unstaked (regardless of reward v purchased), and be able to withdraw 100%. What am I missing? Source: about 1 year ago

• Changing leverage on mobile app

  Thanks for reaching out to us with this question. It can be a bit confusing. The Kraken Pro app doesn't currently support the ability to set your own leverage. There you are only able to move the balance you want to use. If you want to adjust the leverage, you can opt to use our classic interface on the web. There you can access the Advanced Order form which will offer you leverage flexibility. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago