Software Alternatives, Accelerators & Startups
Register | Login

KnowEm VS Zendesk

Compare KnowEm VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

KnowEm logo KnowEm

The Social Brand Search Engine; Find out if your brand, user, or product name is available on over 500 social networks.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • KnowEm Landing page
    Landing page //
    2018-09-29

KnowEm allows you to check for the use of your brand, product, personal name or username instantly on over 500 popular and emerging social media websites. Grab your name and secure your brand before someone else does. Search over 500 popular social networks, over 150 domain names, and the entire USPTO Trademark Database to instantly secure your brand on the internet.

  • Zendesk Landing page
    Landing page //
    2024-05-06

KnowEm

Website
knowem.com
Pricing URL
Official KnowEm Pricing
$ Details
freemium $84.95 / One-off (Monthly Subscription Service Optional Add-On)
Platforms
Browser REST API
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Edit details

KnowEm features and specs

  • Comprehensive Search
    KnowEm provides a thorough search across hundreds of social media platforms and domain names, helping users secure a consistent online presence.
  • Time-Saving
    By consolidating the search and registration process for multiple platforms, KnowEm saves users significant time compared to manual registration.
  • Brand Protection
    The service helps in protecting brand names by securing them across various platforms, minimizing the risk of brand hijacking.
  • Professional Services
    KnowEm offers professional services for trademark registration and brand protection, aiding businesses in maintaining their brand integrity.

Possible disadvantages of KnowEm

  • Cost
    The service can be expensive for small businesses or individuals as it involves subscription fees and additional costs for premium services.
  • Limited to Availability
    Users are still subject to the availability of their desired usernames, which can lead to inconsistencies if names are already taken.
  • Privacy Concerns
    Submitting personal or brand information online always carries some privacy risks, potentially exposing data to security vulnerabilities.
  • No Guarantee of Success
    While KnowEm can secure available names, it cannot guarantee that desired names will always be available across all platforms.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

KnowEm videos

+ Add

Knowem review | ** Get Massive Social Signals for all your videos and posts **

More videos:

  • Review - Knowem Review - Claim Your Social Media User Names
  • Review - All-Star Investment Properties Site Review #5 KnowEm

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to KnowEm and Zendesk)

KnowEm

Zendesk

Social Media Tools
100 100%
Social Media Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Brand Marketing
100 100%
Brand Marketing
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using KnowEm and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowEm and Zendesk

KnowEm Reviews

We have no reviews of KnowEm yet.
Be the first one to post

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, KnowEm should be more popular than Zendesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

KnowEm mentions (15)

View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing KnowEm and Zendesk, you can also consider the following products

Namechk - See if your username is available on 100+ social networks

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Name Ideas Generator - A simplistic domain name generator.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Namesnack - Really good business name generator and instant domain checker. Powered by A.I and 100% free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...