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Kissflow VS Zoho Desk

Compare Kissflow VS Zoho Desk and see what are their differences

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Kissflow logo Kissflow

Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Kissflow Landing page
    Landing page //
    2023-08-28
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Kissflow features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Kissflow videos

+ Add

Getting Started and Review of Kissflow - Automating Your Business Processes

More videos:

  • Review - Kissflow Product Spotlight
  • Demo - KiSSFLOW Demo

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Kissflow and Zoho Desk)

Kissflow

Zoho Desk

Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Workflow Automation
100 100%
Workflow Automation
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Kissflow and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kissflow and Zoho Desk

Kissflow Reviews

Top 9 Procurement Tools for SMBs (2024)
Do you want to have control over the procure-to-pay process but with sufficient flexibility? Kissflow lets you have that with its simple and customizable solution. For purchase requisitions, it offers fluid forms so that you can collect, approve and track the purchase requests.
Source: geekflare.com
Top 9 MuleSoft Alternatives & Competitors in 2024
Kissflow, one of the best MuleSoft competitors, is a powerful IT process automation tool that empowers your team to streamline IT operations, enhance efficiency, and drive innovation within your organization. Automating workflows, simplifying task management, and providing valuable insights enable your team to focus on essential tasks and improve productivity.
Source: www.zluri.com
10 Best Procurement Management Software Tools in 2023
Kissflow prides itself on being both simple and customizable. Use this platform to track purchase requests, automatically generate purchase orders, and approve invoices on the go in the mobile app.
Source: clickup.com
Top Workflow Management Systems on the Market
In terms of workflow management, Kissflow ticks all the boxes and offers agile management as a bonus. The only downside is that Kissflow deliberately aims for a bit of a “walled-garden” experience with regard to users: there is no support for guest users or external user interaction as of the time of this writing.
Source: www.pneumatic.app
7 Best Business Process Management Tools (2023)
KissFlow is a (BPM) business process management tool that helps companies in streamlining their workflow. KissFlow provides the necessary tools for companies to manage their business processes and get rid of the need for manual tasks.
Source: theecmconsultant.com

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

Social recommendations and mentions

Zoho Desk might be a bit more popular than Kissflow. We know about 1 link to it since March 2021 and only 1 link to Kissflow. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kissflow mentions (1)

  • Bugs‌ ‌found‌ ‌in‌ Kissflow SaaS. Bug‌ ‌Crawl‌
    Kissflow is a well-rounded tool that bridges workflow & business process management in a single operating environment. This platform takes out the pain of work tracking by introducing tools and functions that simplify much of the work through automation. Source: about 3 years ago

Zoho Desk mentions (1)

What are some alternatives?

When comparing Kissflow and Zoho Desk, you can also consider the following products

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Nintex - Cloud-based digital workflow management automation platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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