Zoho Desk VS Nintex

Compare Zoho Desk VS Nintex and see what are their differences

PAQATO

The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow. featured

Contents:

» Base Details
» Videos
» Reviews
» Alternatives

Zoho Desk

Industry's first context-aware Helpdesk Software

Visit Website

Nintex

Cloud-based digital workflow management automation platform

Landing page //
2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Landing page //
2023-06-21

Zoho Desk

Website: zoho.com
Pricing URL: Official Zoho Desk Pricing
$ Details: freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms: Cloud Web iOS Android
Categories: #Customer Service #Help Desk #Customer Support #Knowledge Base #Help Desk And Ticketing #Customer Engagement #Customer Experience Management

Edit details

Nintex

Website: nintex.com
Pricing URL: Official Nintex Pricing
$ Details: -
Platforms: -
Categories: #Workflow Automation #Project Management #Task Management #BPM

Edit details

Zoho Desk features and specs

Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
Knowledge Base: Create a repository of solutions for commonly asked questions.
Agent Productivity: Collaborate, communicate, and secure those customer relationships
Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
Blueprint: Manage complex cross-functional service processes efficiently.
Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
Time Tracking: Keep track of time spent on every ticket and task.
Security: Balance between protecting customer data and giving your team enough flexibility
Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Nintex features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

Nintex videos

+ Add

Nintex Forms Overview

Category Popularity

0-100% (relative to Zoho Desk and Nintex)

Zoho Desk

Nintex

Help Desk

100 100%

Help Desk

0% 0

Project Management

0 0%

Project Management

100% 100

Customer Support

100 100%

Customer Support

0% 0

Workflow Automation

0 0%

Workflow Automation

100% 100

User comments

Share your experience with using Zoho Desk and Nintex. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Nintex

Zoho Desk Reviews

Neha

Helpdesk Manager at Tagio | almost 4 years ago

Excellent Ticketing software with clean interface
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

👍 Pros: Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

👎 Cons: Need more image manipulation feature
Kassy

CXO at Filter Publications | almost 4 years ago

April 2020 Inexpensive Customer Service Software
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

🏁 Competitors: Zendesk, Salesforce Service Cloud

👍 Pros: Easy user interface|Great customer support|Highly customizable

👎 Cons: Few features are in beta
Vincy Dahiya

Co-Founder at SMBCon | almost 4 years ago

Vincy Dahiya
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

🏁 Competitors: Zendesk

👍 Pros: Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022

Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youâre interested in that too). Itâs used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...

Source: krisp.ai

The Best Help Desk Software in 2020

Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...

Source: www.jitbit.com

Best Customer Service Software

Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.

Source: www.quicksprout.com

11 Best Help Desk Software to Totally Check out in 2020!

Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...

Source: surveysparrow.com

Best helpdesk software of 2020: for ticketing and support

Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Source: www.techradar.com

Nintex Reviews

Top 5 Microsoft Power Automate alternatives for 2024

“Nintex generates papers, forms, and maps, among other elements that allow for seamless communication and workflow between departments and teams by synchronizing and conducting activities in cooperation on a single platform,” Tilley explains.

Source: www.jotform.com

7 Best Business Process Management Tools (2023)

Any business process that requires approvals, particularly if those approvals change, is well suited to manage using the Nintex Platform. Nintex also includes a robotic process automation tool that enables the intelligent automation of manual operations utilizing any software that is available from a user’s workstation.

Source: theecmconsultant.com

11 Business Process Management (BPM) Software for SMBs

Nintex will help eliminate the manual and repetitive work with automated workflows and capture information faster in the proper manner. It can monitor the processes to identify and quickly address the issues and point the process improvements by using data visualization.

Source: geekflare.com

5 PowerApps Alternatives

Nintex is a solution from the Business Process Management paradigm. It allows users to achieve much of what they would do through PowerApps. and also go much beyond. Beyond building custom application interfaces, applying complex business logic, Nintex even allows users to write their own Boolean logic.

Source: www.hyperoffice.com

Top 15 Workflow Management Software Solutions

What makes Nintex a top workflow management software solution? To start, it enables you to easily streamline processes, integrate content, and empower employees wherever they are located. The app sports a people-driven design and offers people-friendly participation to improve processes – both simple everyday ones to complex elaborate procedures. The best part is you can...

Source: financesonline.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

Nintex mentions (0)

We have not tracked any mentions of Nintex yet. Tracking of Nintex recommendations started around Mar 2021.

What are some alternatives?

When comparing Zoho Desk and Nintex, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

Zoho Desk vs Freshdesk

Zoho Desk vs Kissflow

Zoho Desk vs Zendesk

Zoho Desk vs Pipefy

Zoho Desk vs LiveAgent

Zoho Desk vs Process Street