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JumpCloud VS Zendesk

Compare JumpCloud VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
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JumpCloud logo JumpCloud

Cloud-based directory services. Alternative to Microsoft Active Directory.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • JumpCloud Landing page
    Landing page //
    2023-09-13
  • Zendesk Landing page
    Landing page //
    2024-05-06

JumpCloud

Website
jumpcloud.com
Pricing URL
Official JumpCloud Pricing
Release Date
2012 January
Startup details
Country
United States
State
Colorado
City
Louisville
Founder(s)
David Campbell
Employees
250 - 499
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
Release Date
-
Edit details

JumpCloud features and specs

  • Unified Directory
    JumpCloud provides a centralized directory for managing user identities, simplifying tasks such as authentication and access management across multiple environments, whether on-premises or in the cloud.
  • Cross-Platform Support
    The service supports various operating systems, including Windows, macOS, and Linux, making it versatile for organizations with diverse IT environments.
  • Zero Trust Security
    JumpCloud incorporates Zero Trust principles, enhancing security by verifying every access attempt regardless of the source, thus reducing the risk of breaches.
  • Ease of Integration
    JumpCloud offers seamless integration with numerous third-party applications and services, facilitating a smoother workflow and interconnectivity between various IT tools.
  • Comprehensive Management
    The platform offers extensive management features for devices, applications, and user policies, providing robust administrative capabilities from a single console.
  • Scalability
    JumpCloud's cloud-based infrastructure can scale with growing organizational needs, offering flexibility for businesses of varying sizes and trajectories.

Possible disadvantages of JumpCloud

  • Cost
    While JumpCloud provides a comprehensive suite of features, the cost could be a factor for smaller companies or startups with limited budgets.
  • Learning Curve
    New users or administrators might face a learning curve due to the platform's extensive features and capabilities, necessitating training or time to fully leverage its potential.
  • Integration Limitations
    Despite broad integration capabilities, there may be specific applications or legacy systems that are not supported, potentially requiring custom solutions or additional middleware.
  • Internet Dependency
    As a cloud-based solution, JumpCloud requires a stable internet connection; any disruptions could impact access to the platform's services and management capabilities.
  • Limited Offline Capabilities
    The platform's functionality may be limited when offline, which can be a drawback for remote locations or scenarios where consistent internet access is not guaranteed.
  • Feature Overlap
    Organizations using other similar tools might find feature overlaps, which could lead to redundancy and potentially higher operational costs without careful management and planning.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

JumpCloud videos

+ Add

Can JumpCloud Replace a Windows Server?

More videos:

  • Review - JumpCloud Directory as a Service
  • Review - JumpCloud Walkthrough Video

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to JumpCloud and Zendesk)

JumpCloud

Zendesk

Identity And Access Management
100 100%
Identity And Access Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Identity Provider
100 100%
Identity Provider
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JumpCloud and Zendesk

JumpCloud Reviews

The Top 10 Single Sign-On Solutions For Business
JumpCloud is used by over 180,000 organizations worldwide and is consistently ranked as a top solution by customers. JumpCloud SSO is available as a standalone solution, or as a bundle with other JumpCloud identity, access, and device management solutions. We would recommend JumpCloud’s SSO solution for SMBs and mid-market companies looking to streamline and tighten account...
Source: expertinsights.com
Top 10 Best SAML Identity Providers List for SSO (Pros and Cons)
JumpCloud is an open directory platform that offers unified device management and access control with SSO as its core feature. This cloud based solution provides SAML integrations with over 700 popular applications and automated SCIM provisioning/deprovisioning and JIT (Just in Time) provisioning.
Source: cloudinfrastructureservices.co.uk
Best identity access management software 2022
JumpCloud is a relatively new entrant (founded in 2012) into the leadership of this segment. Because it is a next-gen identity management company, it makes a point of being among the most versatile on this list. It prides itself on its secure single sign-on (SSO) access. The platform works with both on-premises and cloud applications; it is equally at home being used with...
Source: www.zdnet.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, JumpCloud should be more popular than Zendesk. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

JumpCloud mentions (23)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Jumpcloud — Provides directory as a service similar to Azure AD, user management, single sign-on, and RADIUS authentication. Free for up to 10 users. - Source: dev.to / over 1 year ago
  • Love Jumpcloud
    Then came the Security audit. No problem, they validated the Zero Trust environment, happy to see that 90% of the software we use is deployed by Jumpcloud. Auditors also loved Crowdstrike. We are a .NET CORE / Windows 2022 / SQL 2022 tech stack. They passed us. KUDOS to jumpcloud.com and wte.net Nothing to complain about today, just compliment. I hope that is OK. Source: almost 2 years ago
  • Open ID Connect quesitons
    For authentication, I use jumpcloud LDAPS but any LDAP server would do fine, you can just use a yaml file either works fine it's more manageability and preference. Source: about 2 years ago
  • Novell?
    Jumpcloud is a solid cloud IDP that doesn't get nearly enough attention. Source: about 2 years ago
  • Looking for LDAP server that sync with Azure AD and can reverse proxy MFA/2FA requests from Azure AD.
    It looks like https://jumpcloud.com/ have a solution, but they charge $15/user/year, and I need to sync >100 users, of which only two will be active users. Source: about 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing JumpCloud and Zendesk, you can also consider the following products

OneLogin - On-demand SSO, directory integration, user provisioning and more

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Okta - Enterprise-grade identity management for all your apps, users & devices

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft Azure Active Directory - Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 …

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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