JSDoc Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

JSDoc mentions (51)

• How to document your JavaScript package

  Thanks to JSDoc it's easy to write documentation that is coupled with your code and can be consumed by users in a variety of formats. When combined with a modern publishing flow like JSR, you can easily create comprehensive documentation for your package that not only fits within your workflow, but also integrates directly in the tools your users consume your package with. This blog post aims to cover best... - Source: dev.to / 8 days ago

• Deep Dive: Google Apps Script - Testing APIs and Automating Sheets

  Note: For simplicity, I will omit the JavaScript documentation, but for a production grade code you may want to add the documentation (see jsdoc.app website for more). - Source: dev.to / 10 days ago

• Figma's Journey to TypeScript

  You may like JSDoc[1] if you just want some type-safety from the IDE without the compilation overhead. It’s done wonders when I’ve had to wrangle poorly commented legacy JavaScript codebases where most of the overhead is tracing what type the input parameters are. Personally, I’m impartial to TypeScript or JSDoc at this point. But I’d rather have either over plain JavaScript. [1] https://jsdoc.app/. - Source: Hacker News / 22 days ago

• Eloquent JavaScript 4th edition (2024)

  I wholeheartedly agree. At most, I introduce JSDoc[1] to newer developers as standardising how parameters and whatnot are commented at least gets you better documentation and _some_ safety without adding any TS knowledge overhead. [1] https://jsdoc.app/. - Source: Hacker News / 3 months ago

• Add typing to your Javascript code (without Typescript, kinda) ✍🏼

  The best way to do this, of course, is with JSDoc. But something I always found awkward about jsdoc is defining the object types in the same file. So, after a lot of reading, I found a way to combine JSDoc with declaration type files from Typescript. Let me give you an example:. - Source: dev.to / 3 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago