Jerboa for Lemmy Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Jerboa for Lemmy mentions (613)

• Reddit must share IP addresses of piracy-discussing users, film studios say

  Lemmy is like Reddit and here because it has threaded comment discussions. It's also federated, so you can pick a server you like and have discussions with users from various servers together. https://join-lemmy.org/ Some Reddit apps switched to supporting Lemmy instead when they were kicked off the API. - Source: Hacker News / 5 months ago

• Nerdfighters Lemmy community?

  There was some talk back in June of migrating or setting up a parallel community on Lemmy. Did anything ever come of that? If not, would anyone be interested in helping set one up? Source: 7 months ago

• Show HN: Fediverser Portal. Bring your subreddits to Lemmy

  Because they are all different deployments of Lemmy [0]? [0] https://join-lemmy.org. - Source: Hacker News / 7 months ago

• Solarpunk "pod / cell" system

  Local servers (dietpi, Freedombox, YUNoHost or similar solutions) which can be used to host different solarpunk content and setup instances on the fediverse (like peertube, mastodon, Lemmy etc.). Source: 8 months ago

• Show HN: AI News – Dedicated news site for AI developers

  The entire page is based on Lemmy (https://join-lemmy.org/). I disabled a ton of features and interface parts, as IMO the original lemmy interface is super noisy. Runs on bare-metal with docker-compose. For the facelift, just good old CSS :). - Source: Hacker News / 8 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago