Software Alternatives, Accelerators & Startups

Intercom VS Zoho Assist

Compare Intercom VS Zoho Assist and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Assist logo Zoho Assist

Zoho Assist is a remote support and remote access software crafted for SMBs. Try it free today to know how it matches your exact support requirements.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Zoho Assist Landing page
    Landing page //
    2023-10-11

Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Zoho Assist

Website
zoho.com
$ Details
freemium $10.0 / Monthly
Platforms
Browser Android iOS Web MacOS Windows Linux Raspberry Chrome OS
Release Date
-

Intercom features and specs

No features have been listed yet.

Zoho Assist features and specs

  • File Transfer: Yes
  • Screen Sharing : Yes
  • Unattended Access: Yes
  • Reboot and Reconnect : Yes
  • Multi Monitor Navigation: Yes

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Zoho Assist videos

Zoho Assist Free Version and Linux: The User Experience

More videos:

  • Review - Zoho Assist: Remote Support. Simpler. Faster
  • Review - Tutorial - Connect Zoho Assist on the Customer Side

Category Popularity

0-100% (relative to Intercom and Zoho Assist)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
CRM
100 100%
0% 0
Remote Desktop
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Zoho Assist

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Zoho Assist Reviews

10 Best Teamviewer Alternatives
One more free remote access software like TeamViewer is Zoho Assist. It’s user-friendly and easy to use — operator can send link by email right in the personal cabinet. Zoho Assist is cloud-based remote support so it is more secure and reliable to use. But according to my experience, it’s not as quick and light as remote desktop apps should be.
Source: medium.com
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: medium.com
14 Best TeamViewer Alternatives of 2022
In my view, Dameware solutions (all three), Zoho Assist, and AnyDesk are currently the top-of-the-line options that fulfill almost all the requirements of being an ideal remote access terminal. If you need something astoundingly simple, AnyDesk is the best bet. If you need something highly advanced, Dameware solutions can be your best bet. Zoho Assist, on the other hand, is...
3 Best Alternatives to Teamviewer and Anydesk
Zoho Assist integrates better than AnyDesk, and there are no version compatibility issues like Teamviewer. But I’ve seen reviews that the Zoho phone app conflicts with certain browser versions. For iPhone, only a viewer mode is possible.
Source: medium.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than Zoho Assist. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Zoho Assist mentions (2)

What are some alternatives?

When comparing Intercom and Zoho Assist, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Drift - A messaging app that helps you grow your business.

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.