Software Alternatives, Accelerators & Startups

Intercom VS StoriesOnBoard

Compare Intercom VS StoriesOnBoard and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

StoriesOnBoard logo StoriesOnBoard

StoriesOnBoard helps agile teams build better products faster. The built-in guide helps you collect and prioritize ideas, understand user requirements, gather customer feedback, and validate feature ideas with internal & external stakeholders.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • StoriesOnBoard Landing page
    Landing page //
    2023-09-12

StoriesOnBoard helps you develop and prioritize your backlog and feature ideas, create your MVP, and validate your next developments using a public roadmap. You can also automate the process of collecting feedback and turning it into actionable feature ideas.

Streamline your processes with the new AI features and feedback collection and management functions.

Dozens of automated two-way integrations, such as Jira, Trello, and Azure DevOps, facilitate seamless implementation.

StoriesOnBoard’s interactive dashboard lets managers generate and export reports into Excel format to gain insights into pending, in-progress, and completed tasks. It also facilitates integration with various third-party applications such as Jira, Trello, Slack, Figma, GitHub, Google Suite, Zapier, and more.

Intercom features and specs

No features have been listed yet.

StoriesOnBoard features and specs

  • Story mapping: Yes
  • AI Assistance: Yes
  • Roadmapping: Yes
  • Prioritization: Yes
  • Release Management: Yes
  • Feedback Management: Yes
  • Integrations: Yes
  • Security: Yes
  • Reporting: Yes

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

StoriesOnBoard videos

AI Features: User Story Generation And More

More videos:

  • Demo - StoriesOnBoard - Lightweight Product Management Platform

Category Popularity

0-100% (relative to Intercom and StoriesOnBoard)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
CRM
100 100%
0% 0
Productivity
0 0%
100% 100

Questions and Answers

As answered by people managing Intercom and StoriesOnBoard.

What makes your product unique?

StoriesOnBoard's answer:

StoriesOnBoard is a product management tool built around story mapping. Story maps are visual and collaborative backlogs of user stories that everybody understands.

Why should a person choose your product over its competitors?

StoriesOnBoard's answer:

You can start any software project with StoriesOnBoard in seconds. StoriesOnBoard is a story mapping tool with product management functions. Easy to use, and suitable for teams and organizations of all sizes.

How would you describe your primary audience?

StoriesOnBoard's answer:

Product Owners, Product Managers, Business Analysts, Developers, and Designers who are working on software development projects.

Who are some of the biggest customers of your product?

StoriesOnBoard's answer:

SAP, Deloitte, Lufthansa, Yodel, Walgreens, RTL

What's the story behind your product?

StoriesOnBoard's answer:

Jeff Patton's book 'User Story Mapping' gave us the idea of creating an online tool to plan and manage software projects remotely, instead of office whiteboards and sticky notes.

User comments

Share your experience with using Intercom and StoriesOnBoard. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and StoriesOnBoard

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

StoriesOnBoard Reviews

We have no reviews of StoriesOnBoard yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom should be more popular than StoriesOnBoard. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

StoriesOnBoard mentions (2)

  • IdeaPlan - Customer Feedback and Roadmapping Tool
    Product Manager here. Your product looks intriguing but at the surface it looks like a copy of StoriesOnBoard. I'm sure you have some points of differentiation and it would be great to see those. Source: over 2 years ago
  • Step-by-step guide for a product owner
    I've used https://storiesonboard.com for years. I'm a classic XP Programming guy and I'm a huge fan of Jeff Patton's original work. Source: over 2 years ago

What are some alternatives?

When comparing Intercom and StoriesOnBoard, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

productboard - Beautiful and powerful product management.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.

Drift - A messaging app that helps you grow your business.

Avion - Avion helps you plan and build software more effectively by giving you a way to visualise your entire product from the perspective of your users. Perfect for product managers and agile teams that struggle to see the bigger picture.