Software Alternatives, Accelerators & Startups

Intercom VS Sematext

Compare Intercom VS Sematext and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sematext logo Sematext

Troubleshooting just got easier.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Sematext Landing page
    Landing page //
    2022-07-21

An all-in-one solution for infrastructure monitoring, application performance monitoring, log management, real user monitoring, and synthetic monitoring to provide unified, real-time observability of your entire technology stack.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Sematext videos

Sematext Cloud | Full Stack Visibility in One Place | A Cloud Monitoring solution

More videos:

  • Tutorial - Sematext Logs Product Overview | Centralized Logging for all of your Applications
  • Tutorial - Sematext Experience | Real User Monitoring Tool | Front-end Monitoring Solutions
  • Tutorial - What are Core Web Vitals?

Category Popularity

0-100% (relative to Intercom and Sematext)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
CRM
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

Share your experience with using Intercom and Sematext. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Sematext

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Sematext Reviews

10 Best Grafana Alternatives [2023 Comparison]
Sematext’s pricing options are easy to scale, depending on what you need, and come with zero obligations. You can cancel, upgrade, or downgrade at any time. Also, the pricing is much simpler to understand than pricing for the Grafana Cloud, plus you can use the cost calculator to see how much you might pay for Sematext.
Source: sematext.com
#10 Best Website Monitoring Tools [2022]
Sematext is a website monitoring tool that offers real user monitoring and synthetic monitoring services. With customers like Instagram, eBay, and Microsoft, Sematext is one of the best site monitoring software. Let’s dive deep into features provided by Sematext.
11 Best Splunk Alternatives
Sematext Logs is a log management tool for gathering logs from your infrastructure. Logs can be searched using simple query syntax to pinpoint specific events. You can construct custom dashboards using Sematext Logs to track performance trends in real-time.
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Sematext’s server monitoring tool provides real-time visibility into the performance of your Linux servers by showing your current and historical resource utilization and collecting key performance metrics, such as CPU, memory, disk usage, processes, network, and load. Sematext also provides a server inventory software that gives you a unified view of your Linux servers,...
Source: sematext.com
10 Best Services to Monitor Website Uptime
Although Sematext does not offer unique features or comprehensive functionality compared to Pingdom, it is still a perfect alternative to all the listed above if you run a blog, small shop, or mid-sized business.
Source: designmodo.com

Social recommendations and mentions

Sematext might be a bit more popular than Intercom. We know about 6 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Sematext mentions (6)

  • My Year in Review: Hey there!
    I got the contract technical role with Sematext four months ago to create glossaries about various DevOps and cloud terminologies. It is a pretty exciting project because, besides writing, the team and I also work on the information architecture and showcase helpful product demos to help everyone get started. - Source: dev.to / over 1 year ago
  • free-for.dev
    Sematext.com — Free for 24 hours metrics, unlimited number of servers, 10 custom metrics, 500,000 custom metrics data points, unlimited dashboards, users, etc. - Source: dev.to / over 1 year ago
  • Log Monitoring/Alerting - Alerts for Common Systems
    Are you asking if there are systems/SaaS log monitoring that include alerting on logs? Absolutely! I imagine most do. I'm the founder of Sematext and we've had that functionality for the best part of the previous decade. Generally speaking, you can create queries/filters (e.g. severity:error) and conditions/thresholds that alert you if there are more of fewer matches in some time window (e.g. > 100... Source: over 1 year ago
  • Top 11 MYSQL monitoring tools in 2022 [open-source included]
    Sematext is an enterprise monitoring tool that provides a range of solutions for IT systems and infrastructure monitoring. It provides detailed dashboards for MySQL monitoring. Some of the key MySQL performance metrics that you can track with Sematext are availability, replication, connections, query rate, etc. - Source: dev.to / almost 2 years ago
  • Looking for Jenkins experts/consultants
    Hi. I was wondering if anyone could recommend some good Jenkins experts/consultants? We'd like to see if we could have somebody look over our Jenkins setup at Sematext, optimize it, etc. Any pointers would be greatly appreciated. Thanks. Source: about 2 years ago
View more

What are some alternatives?

When comparing Intercom and Sematext, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ALog ConVerter - Server access log solution for finance and manufacturing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Devo - Devo delivers real-time operational & business value from analytics on streaming and historical data to operations.

Drift - A messaging app that helps you grow your business.

Komodor - The Kubernetes native troubleshooting platform