Sematext Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Sematext mentions (6)

• My Year in Review: Hey there!

  I got the contract technical role with Sematext four months ago to create glossaries about various DevOps and cloud terminologies. It is a pretty exciting project because, besides writing, the team and I also work on the information architecture and showcase helpful product demos to help everyone get started. - Source: dev.to / over 1 year ago

• free-for.dev

  Sematext.com — Free for 24 hours metrics, unlimited number of servers, 10 custom metrics, 500,000 custom metrics data points, unlimited dashboards, users, etc. - Source: dev.to / over 1 year ago

• Log Monitoring/Alerting - Alerts for Common Systems

  Are you asking if there are systems/SaaS log monitoring that include alerting on logs? Absolutely! I imagine most do. I'm the founder of Sematext and we've had that functionality for the best part of the previous decade. Generally speaking, you can create queries/filters (e.g. severity:error) and conditions/thresholds that alert you if there are more of fewer matches in some time window (e.g. > 100... Source: over 1 year ago

• Top 11 MYSQL monitoring tools in 2022 [open-source included]

  Sematext is an enterprise monitoring tool that provides a range of solutions for IT systems and infrastructure monitoring. It provides detailed dashboards for MySQL monitoring. Some of the key MySQL performance metrics that you can track with Sematext are availability, replication, connections, query rate, etc. - Source: dev.to / almost 2 years ago

• Looking for Jenkins experts/consultants

  Hi. I was wondering if anyone could recommend some good Jenkins experts/consultants? We'd like to see if we could have somebody look over our Jenkins setup at Sematext, optimize it, etc. Any pointers would be greatly appreciated. Thanks. Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago