Software Alternatives, Accelerators & Startups

Sematext VS Zendesk

Compare Sematext VS Zendesk and see what are their differences

Sematext logo Sematext

Troubleshooting just got easier.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Sematext Landing page
    Landing page //
    2022-07-21

An all-in-one solution for infrastructure monitoring, application performance monitoring, log management, real user monitoring, and synthetic monitoring to provide unified, real-time observability of your entire technology stack.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Sematext videos

Sematext Cloud | Full Stack Visibility in One Place | A Cloud Monitoring solution

More videos:

  • Tutorial - Sematext Logs Product Overview | Centralized Logging for all of your Applications
  • Tutorial - Sematext Experience | Real User Monitoring Tool | Front-end Monitoring Solutions
  • Tutorial - What are Core Web Vitals?

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Sematext and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Log Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Sematext and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sematext and Zendesk

Sematext Reviews

10 Best Grafana Alternatives [2023 Comparison]
Sematext’s pricing options are easy to scale, depending on what you need, and come with zero obligations. You can cancel, upgrade, or downgrade at any time. Also, the pricing is much simpler to understand than pricing for the Grafana Cloud, plus you can use the cost calculator to see how much you might pay for Sematext.
Source: sematext.com
#10 Best Website Monitoring Tools [2022]
Sematext is a website monitoring tool that offers real user monitoring and synthetic monitoring services. With customers like Instagram, eBay, and Microsoft, Sematext is one of the best site monitoring software. Let’s dive deep into features provided by Sematext.
11 Best Splunk Alternatives
Sematext Logs is a log management tool for gathering logs from your infrastructure. Logs can be searched using simple query syntax to pinpoint specific events. You can construct custom dashboards using Sematext Logs to track performance trends in real-time.
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Sematext’s server monitoring tool provides real-time visibility into the performance of your Linux servers by showing your current and historical resource utilization and collecting key performance metrics, such as CPU, memory, disk usage, processes, network, and load. Sematext also provides a server inventory software that gives you a unified view of your Linux servers,...
Source: sematext.com
10 Best Services to Monitor Website Uptime
Although Sematext does not offer unique features or comprehensive functionality compared to Pingdom, it is still a perfect alternative to all the listed above if you run a blog, small shop, or mid-sized business.
Source: designmodo.com

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than Sematext. We know about 7 links to it since March 2021 and only 6 links to Sematext. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sematext mentions (6)

  • My Year in Review: Hey there!
    I got the contract technical role with Sematext four months ago to create glossaries about various DevOps and cloud terminologies. It is a pretty exciting project because, besides writing, the team and I also work on the information architecture and showcase helpful product demos to help everyone get started. - Source: dev.to / over 1 year ago
  • free-for.dev
    Sematext.com — Free for 24 hours metrics, unlimited number of servers, 10 custom metrics, 500,000 custom metrics data points, unlimited dashboards, users, etc. - Source: dev.to / over 1 year ago
  • Log Monitoring/Alerting - Alerts for Common Systems
    Are you asking if there are systems/SaaS log monitoring that include alerting on logs? Absolutely! I imagine most do. I'm the founder of Sematext and we've had that functionality for the best part of the previous decade. Generally speaking, you can create queries/filters (e.g. severity:error) and conditions/thresholds that alert you if there are more of fewer matches in some time window (e.g. > 100... Source: over 1 year ago
  • Top 11 MYSQL monitoring tools in 2022 [open-source included]
    Sematext is an enterprise monitoring tool that provides a range of solutions for IT systems and infrastructure monitoring. It provides detailed dashboards for MySQL monitoring. Some of the key MySQL performance metrics that you can track with Sematext are availability, replication, connections, query rate, etc. - Source: dev.to / almost 2 years ago
  • Looking for Jenkins experts/consultants
    Hi. I was wondering if anyone could recommend some good Jenkins experts/consultants? We'd like to see if we could have somebody look over our Jenkins setup at Sematext, optimize it, etc. Any pointers would be greatly appreciated. Thanks. Source: about 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Sematext and Zendesk, you can also consider the following products

ALog ConVerter - Server access log solution for finance and manufacturing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Devo - Devo delivers real-time operational & business value from analytics on streaming and historical data to operations.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Komodor - The Kubernetes native troubleshooting platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!