Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Sauce Labs. We know about 12 links to it since March 2021 and only 12 links to Sauce Labs. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
2. SauceLabs SauceLabs offers a cloud-based platform for automated and manual testing of web and mobile applications across various browsers, operating systems, and devices. It supports continuous integration and delivery workflows, making it easier for teams to get immediate feedback on the impact of code changes. - Source: dev.to / about 1 month ago
Your best option are probably real device testing sites like e.g. https://saucelabs.com/. Source: 11 months ago
There are service like this one. https://saucelabs.com/ is one. There used to be browser plugins to simulate a different browser. But as we found out over time: simulates devices aren't true to the real thing, so often you'll just simply run into problems in the simulated device ce that don't occur on the real device, or vice versa. Source: about 1 year ago
If so, check out Sauce Labs' Sauce Connect Proxy -- it's a built-in HTTP proxy server that opens a secure tunnel connection for testing between a Sauce Labs virtual machine or a real device and a website or a mobile app hosted on your local computer (localhost) or behind a corporate firewall. Source: over 1 year ago
But it also meant that the only option to run your tests was to use your localhost or to connect to a third party cross-browser cloud provider (BrowserStack, SauceLabs, etc). - Source: dev.to / over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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