Software Alternatives, Accelerators & Startups

Intercom VS Kedra.io

Compare Intercom VS Kedra.io and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kedra.io logo Kedra.io

Convert website visitors to customers with Keda Chat's powerful live chat and AI chatbot for Shopify. Offer 24/7 customer support, answer questions instantly, and increase sales.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Kedra.io Kedra Live Chat AI Chatbot Widget
    Kedra Live Chat AI Chatbot Widget //
    2024-04-01
  • Kedra.io Kedra Live Chat AI Chatbot Widget
    Kedra Live Chat AI Chatbot Widget //
    2024-04-01
  • Kedra.io Kedra Live Chat AI Chatbot Widget
    Kedra Live Chat AI Chatbot Widget //
    2024-04-01

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Kedra.io videos

No Kedra.io videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Intercom and Kedra.io)
Customer Support
98 98%
2% 2
CRM
100 100%
0% 0
Live Chat
95 95%
5% 5
Help Desk
100 100%
0% 0

Questions and Answers

As answered by people managing Intercom and Kedra.io.

What makes your product unique?

Kedra.io's answer:

Kedra Live Chat AI Chatbot is revolutionizing customer service! Imagine having a virtual assistant at your fingertips, ready to engage with your customers 24/7. With Kedra Chat, you not only respond to inquiries directly from your Shopify admin panel but also dazzle your customers with personalized recommendations and seamless navigation through your store.

What sets Kedra apart is its intuitive AI technology, which not only answers queries but also learns from interactions to continuously improve customer satisfaction. Plus, with insightful analytics, you'll gain invaluable knowledge about your customers' preferences and behaviors, allowing you to tailor your approach for maximum impact.

But that's not all! Kedra Chat lets you elevate your brand's presence by customizing the chat widget to perfectly match your brand's aesthetic, ensuring a seamless and professional customer experience every time. Say goodbye to missed opportunities and hello to unparalleled customer service with Kedra Live Chat AI Chatbot!

Why should a person choose your product over its competitors?

Kedra.io's answer:

Choosing Kedra Live Chat AI Chatbot over its competitors is a no-brainer for anyone serious about delivering exceptional customer service and driving sales. Here's why:

Unrivaled Integration: Kedra seamlessly integrates with your Shopify store, allowing you to manage customer inquiries directly from your admin panel. No more toggling between different platforms or missing messages!

Cutting-Edge AI Technology: Our AI chatbot isn't just a fancy feature—it's a game-changer. Kedra's AI is smart, intuitive, and constantly learning, ensuring that your customers receive accurate answers and personalized recommendations every time.

Customization Galore: With Kedra, you're in control. Customize the chat widget to match your brand's look and feel, creating a cohesive and professional customer experience that sets you apart from the competition.

Insightful Analytics: Gain valuable insights into your customers' behavior, preferences, and demographics with Kedra's robust analytics. Armed with this knowledge, you can make informed decisions to optimize your store and increase sales.

24/7 Support: With Kedra, you're never alone. Our AI chatbot is available round-the-clock to answer questions, provide assistance, and guide customers through your store, ensuring that you never miss a beat—even when you're offline.

Simply put, Kedra Live Chat AI Chatbot is the ultimate solution for businesses looking to deliver outstanding customer service, boost sales, and stay ahead of the competition. Don't settle for mediocrity—choose Kedra and elevate your customer experience to new heights!

How would you describe your primary audience?

Kedra.io's answer:

Our primary audience consists of Shopify store owners dedicated to delivering outstanding customer experiences and driving sales. They value seamless integration, customization, and insights provided by Kedra Live Chat AI Chatbot to optimize their store's performance and stay ahead in e-commerce.

What's the story behind your product?

Kedra.io's answer:

The story behind Kedra Live Chat AI Chatbot is a tale of innovation and dedication, spearheaded by a visionary female software engineer from Lithuania. With a relentless drive to transform customer service in the e-commerce realm, she led a team of skilled developers and e-commerce specialists.

Their journey began with a clear vision: to empower Shopify store owners with cutting-edge tools that would elevate customer engagement and bolster sales. As they delved deeper into their mission, they recognized the crucial role of personalized interactions and 24/7 support in nurturing fruitful customer relationships.

Fuelled by passion and expertise, Kedra emerged as a solution designed to bridge the gap between businesses and their digital-savvy customers. It's a testament to the power of teamwork and the determination of a brilliant leader to innovate and make a lasting impact in the e-commerce landscape.

Which are the primary technologies used for building your product?

Kedra.io's answer:

Our product was crafted using a blend of cutting-edge technologies tailored to meet the needs of our Shopify store owners. Leveraging the robust Shopify app development tools, including Polarils, and other resources provided by the Shopify ecosystem, we ensured seamless integration and a user-friendly experience.

For the AI component, we utilized state-of-the-art GPT models, harnessing the power of natural language processing to deliver intelligent and personalized interactions with customers. By combining these technologies, we've created a dynamic and effective solution that empowers businesses to provide exceptional customer service and drive success in the e-commerce landscape.

Who are some of the biggest customers of your product?

Kedra.io's answer:

Some of the biggest customers of Kedra Live Chat AI Chatbot are Shopify store owners. They represent a diverse range of businesses spanning various industries, all united by their commitment to delivering exceptional customer service and driving sales. From small startups to established brands, Shopify store owners trust Kedra to streamline communication, enhance engagement, and foster lasting relationships with their customers.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Kedra.io

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Kedra.io Reviews

We have no reviews of Kedra.io yet.
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Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Kedra.io mentions (0)

We have not tracked any mentions of Kedra.io yet. Tracking of Kedra.io recommendations started around Apr 2024.

What are some alternatives?

When comparing Intercom and Kedra.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Tidio - Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools……

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chatra - Live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real time.

Drift - A messaging app that helps you grow your business.

Gorgias - Gorgias is a helpdesk built to provide great support at scale.