Software Alternatives, Accelerators & Startups

Kedra.io VS Freshdesk

Compare Kedra.io VS Freshdesk and see what are their differences

Kedra.io logo Kedra.io

Convert website visitors to customers with Keda Chat's powerful live chat and AI chatbot for Shopify. Offer 24/7 customer support, answer questions instantly, and increase sales.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Kedra.io Kedra Live Chat AI Chatbot Widget
    Kedra Live Chat AI Chatbot Widget //
    2024-04-01
  • Kedra.io Kedra Live Chat AI Chatbot Widget
    Kedra Live Chat AI Chatbot Widget //
    2024-04-01
  • Kedra.io Kedra Live Chat AI Chatbot Widget
    Kedra Live Chat AI Chatbot Widget //
    2024-04-01
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Kedra.io videos

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Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Kedra.io and Freshdesk)
Customer Support
2 2%
98% 98
Live Chat
100 100%
0% 0
Help Desk
0 0%
100% 100
Chatbots
100 100%
0% 0

Questions and Answers

As answered by people managing Kedra.io and Freshdesk.

What makes your product unique?

Kedra.io's answer

Kedra Live Chat AI Chatbot is revolutionizing customer service! Imagine having a virtual assistant at your fingertips, ready to engage with your customers 24/7. With Kedra Chat, you not only respond to inquiries directly from your Shopify admin panel but also dazzle your customers with personalized recommendations and seamless navigation through your store.

What sets Kedra apart is its intuitive AI technology, which not only answers queries but also learns from interactions to continuously improve customer satisfaction. Plus, with insightful analytics, you'll gain invaluable knowledge about your customers' preferences and behaviors, allowing you to tailor your approach for maximum impact.

But that's not all! Kedra Chat lets you elevate your brand's presence by customizing the chat widget to perfectly match your brand's aesthetic, ensuring a seamless and professional customer experience every time. Say goodbye to missed opportunities and hello to unparalleled customer service with Kedra Live Chat AI Chatbot!

Why should a person choose your product over its competitors?

Kedra.io's answer

Choosing Kedra Live Chat AI Chatbot over its competitors is a no-brainer for anyone serious about delivering exceptional customer service and driving sales. Here's why:

Unrivaled Integration: Kedra seamlessly integrates with your Shopify store, allowing you to manage customer inquiries directly from your admin panel. No more toggling between different platforms or missing messages!

Cutting-Edge AI Technology: Our AI chatbot isn't just a fancy feature—it's a game-changer. Kedra's AI is smart, intuitive, and constantly learning, ensuring that your customers receive accurate answers and personalized recommendations every time.

Customization Galore: With Kedra, you're in control. Customize the chat widget to match your brand's look and feel, creating a cohesive and professional customer experience that sets you apart from the competition.

Insightful Analytics: Gain valuable insights into your customers' behavior, preferences, and demographics with Kedra's robust analytics. Armed with this knowledge, you can make informed decisions to optimize your store and increase sales.

24/7 Support: With Kedra, you're never alone. Our AI chatbot is available round-the-clock to answer questions, provide assistance, and guide customers through your store, ensuring that you never miss a beat—even when you're offline.

Simply put, Kedra Live Chat AI Chatbot is the ultimate solution for businesses looking to deliver outstanding customer service, boost sales, and stay ahead of the competition. Don't settle for mediocrity—choose Kedra and elevate your customer experience to new heights!

How would you describe your primary audience?

Kedra.io's answer

Our primary audience consists of Shopify store owners dedicated to delivering outstanding customer experiences and driving sales. They value seamless integration, customization, and insights provided by Kedra Live Chat AI Chatbot to optimize their store's performance and stay ahead in e-commerce.

What's the story behind your product?

Kedra.io's answer

The story behind Kedra Live Chat AI Chatbot is a tale of innovation and dedication, spearheaded by a visionary female software engineer from Lithuania. With a relentless drive to transform customer service in the e-commerce realm, she led a team of skilled developers and e-commerce specialists.

Their journey began with a clear vision: to empower Shopify store owners with cutting-edge tools that would elevate customer engagement and bolster sales. As they delved deeper into their mission, they recognized the crucial role of personalized interactions and 24/7 support in nurturing fruitful customer relationships.

Fuelled by passion and expertise, Kedra emerged as a solution designed to bridge the gap between businesses and their digital-savvy customers. It's a testament to the power of teamwork and the determination of a brilliant leader to innovate and make a lasting impact in the e-commerce landscape.

Which are the primary technologies used for building your product?

Kedra.io's answer

Our product was crafted using a blend of cutting-edge technologies tailored to meet the needs of our Shopify store owners. Leveraging the robust Shopify app development tools, including Polarils, and other resources provided by the Shopify ecosystem, we ensured seamless integration and a user-friendly experience.

For the AI component, we utilized state-of-the-art GPT models, harnessing the power of natural language processing to deliver intelligent and personalized interactions with customers. By combining these technologies, we've created a dynamic and effective solution that empowers businesses to provide exceptional customer service and drive success in the e-commerce landscape.

Who are some of the biggest customers of your product?

Kedra.io's answer

Some of the biggest customers of Kedra Live Chat AI Chatbot are Shopify store owners. They represent a diverse range of businesses spanning various industries, all united by their commitment to delivering exceptional customer service and driving sales. From small startups to established brands, Shopify store owners trust Kedra to streamline communication, enhance engagement, and foster lasting relationships with their customers.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kedra.io and Freshdesk

Kedra.io Reviews

We have no reviews of Kedra.io yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kedra.io mentions (0)

We have not tracked any mentions of Kedra.io yet. Tracking of Kedra.io recommendations started around Apr 2024.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Kedra.io and Freshdesk, you can also consider the following products

Tidio - Tidio or Tidio Chat is an online chat software that combines messages from emails, website chat, and Facebook Messenger widget into a unified agent interface that allows agents to deal with all customer messages at the same time with the same tools……

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chatra - Live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gorgias - Gorgias is a helpdesk built to provide great support at scale.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!