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Instacart VS Freshdesk

Compare Instacart VS Freshdesk and see what are their differences

DelivApp
Software for managing online ordering, delivery and loyalty for multi-unit restaurants featured
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Instacart logo Instacart

Groceries delivered in an hour. Free delivery or pickup on your first order over $10!

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Instacart Landing page
    Landing page //
    2018-09-30
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Instacart features and specs

  • Headquarters: San Francisco, CA
  • Marketplace: Yes

Freshdesk features and specs

No features have been listed yet.

Instacart videos

+ Add

WORKING FOR INSTACART | IS IT WORTH IT? | Alexis Gulas

More videos:

  • Review - INSTACART Review, WORTH IT??
  • Review - I Tried Making Money With Instacart For A Day (Here's What Happened)

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Instacart and Freshdesk)

Instacart

Freshdesk

Groceries
100 100%
Groceries
0% 0
Customer Support
0 0%
Customer Support
100% 100
Food Delivery
100 100%
Food Delivery
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Instacart and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Instacart and Freshdesk

Instacart Reviews

These Genius Alcohol-Delivery Apps Make Party Planning So Much Easier
Through a recent partnership with nationwide retailer Total Wine & More Delivery, Instacart users can now choose from a giant selection of vinos from every wine-producing region in the world.
Source: www.bestproducts.com
The 8 Best Grocery Delivery Services of 2020
Instacart hires personal shoppers to fulfill each request from whichever store you’ve selected. Whole Foods Market, Fairway, Costco, CVS, and Petco are just a few of the stores affiliated with Instacart. The company also sets itself apart with Instacart Express, a grocery delivery membership that you can sign up for on a monthly or yearly basis. The feature includes...
Source: www.verywellfit.com
Top 9 Best Android Alcohol Delivery Apps – 2019
This service delivers both groceries and alcohol. It is focused primarily on groceries, but it delivers alcohol to many states in the US. Instacart even partnered up with Total Wine & More Deliver a while back, so you get a huge selection of vinos as well. The Instacart app is really nice-looking, and a joy to use. This service delivers groceries / alcohol to your door, you...
Source: www.androidheadlines.com
Top 5 On-Demand Grocery Delivery Mobile Apps in United States
This grocery delivery app can let you have products delivered to you in less than an hour. You can have products picked from your favorite stores such as CVS, Fairway, Petco and Whole Foods Market as these stores are affiliated with Instacart. With monthly or annual membership you can have goods delivered above $35 free of cost. Minimum order should be of $10 and incase if...
Source: medium.com
The best food delivery in Miami that won’t leave you hungry
Can you really just not handle the grocery store right now? Instacart is your new best friend then. Get groceries delivered from Public, Whole Foods, CVS and more. Need booze? They can get you the goods from Total Wine and even Petco in case your cat needs something to nibble on.
Source: www.timeout.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Instacart mentions (0)

We have not tracked any mentions of Instacart yet. Tracking of Instacart recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Instacart and Freshdesk, you can also consider the following products

Postmates - Anything, anytime, anywhere. Postmate it. Food, drinks and groceries available for delivery or pickup.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Uber Eats - From tap to table in minutes

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

DoorDash - Through the combination of a smartly designed mobile app and a fleet of experienced drivers, DoorDash can deliver food from a wealth of local restaurants directly to your door.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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