incident.io is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use incident.io to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities. Learn more and see how it works on incident.io.
Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.
Based on our record, incident.io should be more popular than Intercom. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
There are SaaS products out there that can help with data collection like incident.io or firehydrant.io to more quickly construct a timeline. Source: about 1 year ago
My new favourite is https://incident.io. Great UI, great product, especially if you also need an incident management tool. Source: about 1 year ago
We did a pretty detailed write-up about a significant incident we had a few months back at incident.io: https://incident.io/blog/intermittent-downtime. Source: about 1 year ago
Co-founder of incident.io here, so I'll avoid throwing my thoughts around for obvious reasons. Source: about 1 year ago
I work at a company that offers a platform for this called https://incident.io/. Source: over 1 year ago
Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
FireHydrant.io - FireHydrant helps teams organize and remedy incidents quickly when their system experience disruptions.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Rootly - Rootly helps build a consistent incident response process by automating manual admin work like creating incident channels, Jira tickets, Zoom rooms, and generating postmortem timelines, all from within Slack.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
PagerDuty - Cloud based monitoring service
Drift - A messaging app that helps you grow your business.